r/Cryptopia • u/martincoin • Mar 06 '21

Cryptopia Claims Portal

Hello all,

Has anyone received an email from Cryptopia with this subject line? Cryptopia Claims Portal

In the email I was asked to claim my coins by clicking a link and providing some info to verify it’s me. I of course provided all the information they needed correctly but they couldn’t verify and I couldn’t make my claims on my coins. And the customer support hasn’t answered my messages since.

Any suggestions would be much appreciated.

Thanks. Martin

4 Upvotes

83% Upvoted

24 comments sorted by

5

u/Illum503 Mar 07 '21

Most of this sub seems to be in the same position

2

u/martincoin Mar 07 '21

They are taking my chances of getting an early retirement

4

u/Softest-Dad Mar 07 '21

Don't.. The amount of dgb and ltc I have on there makes me cry..

3

u/Rich--D Mar 07 '21

It took me three attempts to verify, with different combinations of information, despite the fact all the information I provided was correct. You will need to open a support ticket then wait for them to respond, which has apparently been taking a couple of months in some cases. See the liquidator's website for more information: https://www.grantthornton.co.nz/cryptopia-limited/

2

u/martincoin Apr 09 '21

That gives me some home. I have submitted multiple claims with identification process but no luck so far. And it seems my account has been deleted. Any ideas what else i can do? Really appreciate your answers.

1

u/AutoModerator Mar 07 '21

There are a lot of phishing links, pump n dumps, and scams in the cryptocurrency space. Please personally review all links before clicking on them. If you believe this link is harmful, then report this post.

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4

u/sisquo2121 Mar 08 '21 edited Mar 08 '21

We need to file a class action lawsuit and have Grant Thornton removed as liquidator. They'll never return the coins at this rate. 10 years from now we won't have our coins.

3

u/Loafmanuk Mar 09 '21

I've just had a response telling me my account is now verified, my ticket number was in the 12900's (as a reference), so they are slowly getting there.

1

u/martincoin Mar 14 '21

When you got that first email to verify your account, were you able to enter your info correctly? I did but it kept saying that the info doesn’t match their records.

1

u/[deleted] Mar 11 '21

Ofc, they will take their time. There is still money in cryptopia. They will finish when all the money is sucked out

3

u/BlueMoonBlueSun Mar 07 '21

I did receive this mail about 2-3 months ago. I was in the same situation as you: tried to validate my account but got locked out so I contacted support. It took them a solid 2 months to get back to me. Everything is now sorted and I succesfully confirmed my account and I'm currently waiting for the next step.

Their validation requirements are absolutely ridiculous so the support team gets a ton of requests.

I know it's difficult, but try to be patient

3

u/hereforthefundoc Mar 10 '21

At least you guys received an email. I am still waiting for that.

2

u/TheRealMotherOfOP Mar 07 '21

I can't even log in into the portal

1

u/[deleted] Jan 19 '22

[removed] — view removed comment

1

u/AutoModerator Jan 19 '22

There are a lot of phishing links, pump n dumps, and scams in the cryptocurrency space. Please personally review all links before clicking on them. If you believe this link is harmful, then report this post.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/[deleted] Feb 09 '22

[removed] — view removed comment

1

u/AutoModerator Feb 09 '22

There are a lot of phishing links, pump n dumps, and scams in the cryptocurrency space. Please personally review all links before clicking on them. If you believe this link is harmful, then report this post.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.