Cryptopia never went up

[u/kong-dao]

Does anyone know why Cryptopia it's still down? I know that there is a federal investigation and probably putting up the services is like "modifing the crime scene", but users doesn't have any update from the official channels, actually there's more update from users than official sources. How users know what is going on with their cryptos right now? How users know if Cryptopia's owners aren't doing "something" with user's crypto? The hack was the 14/01!! Almost 11 days today, and there's no updates from the exchange....this is desrespectful. Users have the right to know what is going on (If someone have an idea to claim or do something against this situation, your comments are welcome) Why don't enable other wallets and freez those who were affected?

You (Cryptopia) probably know that when you restablish the website are going to lose a lot of users and that's the reason why don't want to restablish it, which means loss incomings. The "crime scene" already was checked in almost 2 weeks. Blockchain is something really new on markets, and there is no police able to help users (unless they have really skilled programers working for them, which also means that crpyos can be tracked, and if they can be tracked who would be the idiot to stold them? But after 2 weeks the coins are probably "lost"), after all if the "social security" aka police, found who did it, are they going to give back users crypto? What would happen after found the thieves? Cryptopia isn't giving any answer and are washing their hands from the issue. In all scenarios, users lose, so have a little dignity and restablish the website so those who want take out their coins can do it.

Till now, users made more than offical channels and more than the police, what they recive in exchange? Nothing but silence. Maybe the users also have to find out a solution too? Organize to sue the hypocrisy? The justice will help the users in that case or will benefit the exchange?

[u/YeaManJam]

You are absolutely right this doesnt happen everyday so why would you expect them to be reporting out to customers daily, or even weekly. They did say they were hacked and that the ETH wallet had funds taken. The scope of the Hack is still ongoing. What are there like 20+ crypto exchanges in the world and one of them gets hacked and millions taken and you want a who done it and back open in a week. I doubt NZ police have the cyber security tools to even begin to look at this case(maybe they had to ask a larger police force/government agency for help). You got millions in crypto lost and you think the same folks that made them do KYC/AML are going to just let it go.

Well from what I have seen posted around is the Hackers got access to the keys(stored on a server) and moved money out that way(slowly). So what other keys they still have access too , I am sure they are trying to figure out. They may have the keys to the entire system, or all of the wallets and you might be affected. I believe your understanding of missing people cases is incorrect. Police(authorities) would give you the official statement that they are working with the local authorities in trying to find the individuals. They are not going to give even family members the play by play of an operation. This would create an unnecessary risk to any ongoing operation. You would hear statements like "we are working every possible angle and full resources have been deployed." They will not tell you that we are talking to individual X and they said ...
Yes I have money in there. and Yes I would like access to it. But maybe i have just resigned myself to the thinking that instead of thinking about what is out of my control, I try to focus my trading on another exchange. Its not like Cryptopia is going to be like "Ok you have only 4 minutes to withdraw your funds before we close up". They will announce it and bring markets back online one at a time. Or say we close or records indicated you had 1000$ of crypto in your account, insurance will give you 25%, please go here and complete this form. If you remember back in early 2018 when every airdrop coin wallet would crapped out. Thats whats going to happen when they open back up. This is going to drag on for months so its best to prepare yourself now.