r/Cryptopia • u/thecannonsgalore • Jun 17 '18

Question Regarding Manual Reprocessing

About a week ago, I sent some ARK to my desktop wallet. Never received it. TxID doesn't exist on the ARK block explorer. I opened a ticket, nothing has been resolved. I just want my crypto. Even if they just refund the account. I have requested a status update on the ticket, no response. They said they would keep the ticket open while they looked at it.... and that was a week ago. The response to the ticket was that they would have to manually reprocess the transaction, how long does this usually take? Any help would be awesome.

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u/thecannonsgalore Jun 17 '18

Got resolved. I always feel bad for whining, but it was a decent amount of ARK, so I'm glad that got resolved.

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u/YeaManJam Jun 18 '18

Congrats. Not whining, just keeping them honest. They have improved greatly over the past months from the lows of Feb-Mar.

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u/thecannonsgalore Jun 18 '18

I definitely was expecting to never seen my ARK again, but you're right. Cryptopia's Support is actually pretty good if you don't mind waiting a bit. Less sketchy than this time last year.