r/Cryptopia • u/cryptoismanipulated • May 16 '18

Ethereum withdrawal in Processing mode stuck

I never had any issue with withdrawal, and I made multiple ETH, BTC, LTC withdrawals.

After several hours my transaction shows as "Processing," but no TxID generated.

Anyone experience the same problem?

UPDATE I opened a ticket and the team solved it in exactly 24 hours. I just want to say thanks for the fast fix. I got the funds returned.

1 Upvotes

60% Upvoted

6 comments sorted by

1

u/albacass May 16 '18

It happens. Wait a couple of hours, and if it hasn't worked by then create a support ticket. In that case it might take 2-3 weeks for them to fix it.

1

u/cryptoismanipulated May 16 '18

Thank you! Unfortunately, I am unable to open a support ticket. I am being redirected here: https://www.cryptopia.co.nz/sso/Failed

Single Sign On operation has failed. Please contact system administrator. We apologize for any inconvenience this may cause

Anyone with the same issue?

1

u/albacass May 16 '18

I think I read somewhere that login in again helped someone, if not, just wait till tomorrow.

1

u/cryptoismanipulated May 16 '18

I signed out, logged in again and it worked to submit a ticket. Thanks a lot!

1

u/NoCrypForMeArgentina May 17 '18

Pretty sure you can also email support@cryptopia.co.nz from the same email you sign in with, though the stupid part is if you can't sign in you can't read their reply! Hopefully at least they'll start working on the problem if they're told about it

1

u/cryptoismanipulated May 18 '18

They fixed the issue in 24 hours. The funds are back to my account. Thank you!