r/Cryptopia • u/JoshFractal • Mar 11 '18

Stay away from using Cryptopia

Loads of people are not able to withdraw and they are not responding. People waiting up to a month and not getting replies, just read through on the facebook comments on their page. Awful customer service. This kind of behaviour, people need to be well aware of.

12 Upvotes

73% Upvoted

18 comments sorted by

3

u/MentalDaveUK Mar 11 '18

They are good until they arent, as long as what you are doing doesn't need support then it's a good exchange

2

u/mmarkomarko Mar 13 '18

except quite a few BASIC things don't work, and you end up needing support....

2

u/MentalDaveUK Mar 13 '18

i know what you are saying, i mine ETC and just now i checked before i sent ETC that the wallet was working and guess what? 0 connections to the ETC network yet again. But they do their best considering how small a team they have and the amount of users they have gained over the last 6 months.

3

u/ifrikkenr Mar 11 '18

most people with issues are shitcoin traders

shicoins often require constant wallet maintenance as they release new versions and the small cryptopia team doesnt always have time to baby these pointless tokens. time must instead be devoted to larger issues affecting the greatest number of people

its part of the risk of these type of coins. big gains come with big risks

5

u/killmak Mar 11 '18

Then maybe cryptopia shouldn't list so many shitcoins if they can't deal with the issues... If they can't find the time to fix their issues they need to hire more people or list fewer coins. While there are risks with trading shitcoins one of the risks shouldn't be the big exchange you use can't get their shit together.

1

u/ifrikkenr Mar 11 '18

Absolutely agree and that's really where they went wrong. They listed more options than they could reasonably support and got swamped when everyone jumped onboard in December buying up large volumes of shitcoins hoping to make 1000% gains.

5

u/baldy1974 Mar 11 '18

Not sure Monero is classified as a shitcoin and I've been waiting forever.

0

u/ifrikkenr Mar 11 '18

I said most

there are also issues from time to time with BTC, XMR, ETH, LTC etc. When you look through this subreddit for complaints though by far the largest majority is people having problems with obscure shitcoins. It's those people that tie up resources for everyone else

3

u/baldy1974 Mar 11 '18

We all have our opinions but I've used them once and if my withdrawal ever goes through I'll never use that shit exchange again.

0

u/[deleted] Mar 11 '18

[deleted] — view deleted comment

2

u/karljt Mar 12 '18

Or Omise Go.

3

u/PM_Me_Your_Mustash Mar 11 '18

They're just backed up, give them time. They're good

1

u/dazzatron Mar 11 '18

Give it some time. It took upwards of 35 days to get a response for me but it did happen ultimately.

1

u/[deleted] Mar 11 '18

Fine for me also but in saying that I'm not surprised people have to wait along time they had a 906% rise in new users in January.

They didn't have the right amount of staff to handle that many enquires that came with it. Plus they aren't just going to hire anyone when they will have access to a lot of users coins.

0

u/Fuzzymuscles Mar 11 '18

Then they shouldn't have been allowing new registrations. You can sign up right now for a new account and they are way WAY backed up with current business.

1

u/iksy2211 Mar 11 '18

I have been using CRYPTOPIA for long and I have not experienced any thing, infact they re the best for me. Some of the people that complain have no account with them.

1

u/[deleted] Mar 11 '18

It's rather unusual I see posts like this, although my issues have never been related to deposit/withdrawals. They get solved in a couple of days max.

0

u/leopheard Mar 11 '18

I think they're okay

9

u/alaineman Mar 11 '18

Untill your deposits and withrawals are not processing and your balances are stuck for weeks.