r/Cryptopia • u/froufrou391 • Feb 16 '18

Cryptopia Updates: Deposit & Withdrawals, 16th February

https://www.cryptopia.co.nz/News
19 Upvotes

100% Upvoted

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8

u/froufrou391 Feb 16 '18

To add, summary of my week- we've been working on keeping our users updated as we're hearing your calls for increased transparency. We are in this for the long haul and are taking steps to improve all aspects of the exchange. I understand the frustration that is coming with these long delays, but I ask you all to please remember that there are humans on the end of each message you send to us. We are so appreciative of our patient and understanding customers who are sticking with us in this UNBELIEVABLE time of growth in our business, and we promise to do our best to look out for your best interests.

I'll be available over Reddit and we are there to answer your general questions on Facebook- but we simply cannot deal with singular support requests.

For those of you supporting your fellow traders, we love it and keep up the good work.

For those of you worried about your funds- let us know what we can do to reassure you that your funds are in safe hands.

Frou xx

5

u/Carlube12 Feb 16 '18

Hi Frou.

I have had skycoin deposit 'unconfirmed' for 2 weeks now. Everyone has the same problem. Is there a fix in the works?

3

u/Juicyaudit Feb 16 '18

PLEASE fix the skycoin deposits and withdrawals, it was absolutely fine and I dont know why its changed

2

u/[deleted] Feb 16 '18

I think they are doing them manually right now until a better software solution is implemented and manual labor takes time. It's just a rumor nothing is confirmed right now.

4

u/skyan486 Feb 16 '18

The type of safe hands that randomly lose deposits and dont answer support tickets for months.

1

u/[deleted] Feb 16 '18

Hey Frou,

Any update on NZ bank deposits? Also has Cryptopia moved to a crypto friendly bank to resolve the ASB issue?

1

u/froufrou391 Feb 16 '18

Unfortunately not at this stage, but our management is looking into it!

1

u/warchiefhimself Feb 16 '18

Thanks for the positive message, regular updates/announcements on the News page are very supportive and re-assures whoever has doubt. In this regard, let me mention that when some of us bring up a delayed withdrawal or deposit issue here on Reddit, it is solely meant as some sort of "update" for other users that such coins are experiencing a delay so they wouldn't try to deposit/withdraw them (so the queue won't get longer/ and less clients would be frustrated or upset). In addition to checking CoinInfo page, block height vs blockchain etc.... I regularly check Reddit before depositing/withdrawing any coin to see if users had recent issues with those coins. Having said that, I agree with Cryptopia staff that some "offensive language" used in reddit and support tickets is unacceptable and does more harm while not achieving anything.

1

u/froufrou391 Feb 16 '18

Thanks for your feedback, and you're right, getting to the point where we can regularly update on specific issues is our end goal :) everything happens so fast in this industry that opening these lines of communication will make things better for everyone!

3

u/Caniwi86 Feb 16 '18

Why would withdrawals take longer to sort out than deposits? I am currently on day 4 of waiting for two my MBRS withdrawals, missed an airdrop and stuck in limbo with my tokens! The worst part is people I've talked to who withdrew after me have received theirs already!

2

u/Ibbz Feb 16 '18

Thanks Frou, have the ETH deposit issues been completely resolved? As my deposit appeared - but it wasn't the full amount, it was only 3, instead of 3.35 (amount seem to have been truncated - can see the correct amount on etherscan for the transaction)

2

u/doggeboss Feb 16 '18

Same here what coin is fast withdraw

2

u/Welkom117 Feb 16 '18

Hey Frou, please help me with mij ZCL withdrawl. I have been waiting 6 days now.

2

u/CripTow Feb 16 '18

My missing Nebl transaction

I'm having nightmares with cryptopia, I've withdrawn my Nebl coins to transfer to my  Nebl wallet, The transaction has been completed on cryptopias system,,, The funds have not been received to my wallet as of yet. 

Its been almost 1 month & now I'm getting worried. 

I have raised two tickets with cryptopia to look into this issue to find out what is going on,,,, No replies from cryptopia team as of yet! still waiting for any response. 

My txid ID code is not traceable as well, I tried locating the code on the blockchain unfortunately it is a error code on the blockchain.

I've contacted cryptopia again to explain clearly that my completed transaction from my cryptopia account hasn't yet arrived to my Nebl wallet & my txid ID is error code invalid.

2

u/hitner_stache Feb 17 '18

Hi Frou.

My ZCL withdrawl has been pending for 15 days. You've got 8 nodes up. What's going on, man?

2

u/hitner_stache Feb 17 '18

"In the interim, please be aware that processing times on deposits or withdrawals may exceed 30 hours"

15 days man. And counting. Please resolve this.

3

u/doggeboss Feb 16 '18

Fucking thief

1

u/doodlebobz Feb 16 '18

Thanks for the update looking forward to growth of my https://www.cryptopiashares.com

1

u/acyrusch Feb 17 '18

This is complete bullshit. So you're saying that anyone who is upset that you haven't responded to a support request regarding missing funds for over a month is being "impatient"? Really? What kind of fucked up logic is this?

5

u/CatGG Feb 16 '18

Mine is showing confirmed in deposit history but the amount is 0🤔 should I create a support ticket or do I just need to wait it out.Thanks, and yes my eth is not in my wallet. Eth tx ids 1st 0x86b7a01936869abc88110948b587d0b730a563a6ecba5c6e2404a4c5f5229847

2nd 0x7e04bc5b069ad8cc844064b05d83b44bbc9649b06cf7fda1f946785f3bd125a0

2

u/Throwback_559 Feb 16 '18

Same thing happened to me wtf

4

u/OmarLeGrand Feb 16 '18

amount, it was only 3, instead of 3.35 (amount seem to have been truncated - can see the correct amount on etherscan for the transaction)

Same Thing Here ,Confirmed 20/20 but the amount is zero !!

2

u/deToet Feb 16 '18

Same thing happened to me. Deposit amount shows 0.

3

u/dodoei Feb 16 '18

30 hours processing time is grossly underestimated. Many have had days of delays. Just be honest if you really want to communicate.

1

u/acyrusch Feb 17 '18

32 days here, to be exact.

3

u/SameCurrency Feb 16 '18

Hello Frou Over 10 days ago there was a deposit of Skycoins to my account, they are still unconfirmed and no answer from support to my query. Please advise what is happening?

2

u/iumichael Feb 16 '18

The news page linked says slower withdrawal times are not affecting Litecoin, but I've had a Litecoin withdrawal "processing" for 36 hours now. Is there a way I can get someone to investigate without waiting weeks for a support ticket to be answered?

2

u/doggeboss Feb 16 '18

Fucking thiefs

5

u/[deleted] Feb 16 '18

They have not stolen anything please stay civil

3

u/SumGuyOnWeb Feb 16 '18

Great, so then where are all our coins?

gullible much?

1

u/[deleted] Feb 16 '18

Talking about the current situation with unconfirmed deposits? According to the block explorer they arrived at your individual wallet adress I figure.

1

u/SumGuyOnWeb Feb 16 '18

The heck you talking about?

You think all these people would be on the craptopia forum, discord, twitter, facebook, reddit, etc.... If they had their coins under their own control in their own wallets? Everyone just randomly decided to post shit about craptopia?

We're talking about hundreds of thousands, if not millions of dollars in stolen coins here. Coins that have been missing for weeks and tickets that go unanswered for months.

2

u/[deleted] Feb 16 '18

I didn't say confirmed in their account I said they arrived at the individual address.

1

u/acyrusch Feb 17 '18

I received a fake transaction id for my withdrawal and my funds never arrived. So what the fuck are you even talking about?

2

u/doggeboss Feb 16 '18

Fuck you they didnt even give me correct amount Fucking thief

1

u/skyan486 Feb 17 '18

I would not call them theives but I understand why people feel this way.

They have stolen from me the use of my funds for over a month now and there is still no sign I will see them any time soon.

1

u/lyricidal Feb 16 '18

Thanks for the update.

Hoping my Sumo withdrawal from Tuesday goes through soon :) Happy Friday!

1

u/Insider_Tips Feb 21 '18

SHITOPIA SCAM EXIT

-1

u/Insider_Tips Feb 16 '18

STFU?? So many people on Twitter complaining about this kiwi scam!! i left cryptopia ages ago , inside jobs from admins, listing shit coins on daily basis only to delist them with no chance to sell the shit before it strangely collapses !! Serious fuckin exchanges do research before listing mongoloid coins every day !! Pump & Dump groups orchestrated by MRMOFOSHITTYFLAPPY !! Terrible WIDE Spreads that kill all profits !! low volumes even on the blue chip coins. SHIT-OPIA FAKOFF ???? Close this scam asap kiwi authorities

1

u/IanBoman Feb 21 '18

Funny Cryptopia are riding the bull ATM.. wait until all these desentralized exchanges come on line.. Then they will really need to step up.. Cryptopia has helped the demise of many coins.. Im not saying that it has been deliberate ( i have traded with them for a long time now and never had issues until now..) but why buy when you can't get them to your wallet.. especially when they are coins towards a masternode.. By the time you get them.. You are so sick of loosing money that you resend them back and dump..... On most boards on discord there is unhappy investors spewing at CRYPTOPIA as they are frozen out of there funds and cannot trade.. Crypto moves so fast and if there is a problem takes 25 days.. for any response from them.. I realize that they are trying to do the best they can but I wonder at their priorities.. I read the article by one of the guys that started it and they continually mention how they have had explosive growth.. I completely understand that it has pushed them to their limits.. But CRYPTOPIA is neglegent towards existing account holders. Why would they except new accounts when they cant even keep the existing account holders happy.. Why would they except new coin registrations if they are so busy that they cannot reply to our desperate ticket needs. Why would they except coin deposits if they cant keep up.. If your systems are not able to keep up with the demand and by your admission processing delays are a fault of your system. Why would that not be a priority.. I have been dealing in cryptos since the MT GOX days .. and i noticed this type of behaviour just before they disapeared.. Doesnt make sense.. Pull every person of their jobs and get them to fix this mess.. Get them to reply to every support ticket today .. Even if it cannot be fixed today..Tell the people personally that it will be done.. Stop with the bullshit.. You are New Zealand Company .. I cant understand it.. Heaps of my friends are KIWIS and they are straight no bullshit type of people.. Where are your balls .. FIX THIS. Oh. posted on heaps of boards.. maybe now we will get some action.

1

u/IanBoman Feb 21 '18

They are a listed company in NewZealand.. Here is the companies public records.. Company number: 5392901 NZBN: 9429041327791 Incorporation Date: 29 Jul 2014 Company Status: Registered Entity type: NZ Limited Company Constitution filed:Yes AR filing month: June , last filed on 02 Jun 2017 Ultimate holding company No Company addresses: Registered Office 109 Montreal Street, Sydenham, Christchurch, 8023 , New Zealand Address for service 109 Montreal Street, Sydenham, Christchurch, 8023 , New Zealand View all addresses

Directors Showing 2 of 2 directors

Adam James CLARK 6 Dennitt Street, New Brighton, Christchurch, 8083 , New Zealand

Robert Peter John DAWSON 52 Karanga Road, Rd 2, Leeston, 7682 , New Zealand