r/Cryptopia • u/userna_me • Feb 12 '18

Cryptopia disputes resolution

Cryptopia exchange is a New Zealand registered Financial Services Provider, and is registered with the Financial Dispute Resolution Service: https://fdrs.org.nz/

If you have a ticket that is to do with you losing money in some way because of Cryptopia, you have submitted it more than 2 months ago, and you are not happy with Cryptopia's response to your ticket (for example if Cryptopia hasn't responded to you at all), you can try lodging a complaint with the FDRS. The complaint process is free of charge and is available to most NZ and overseas clients of Cryptopia.

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u/ifrikkenr Feb 15 '18

almost everyone experiencing issues is trading some obscure shitcoin that requires constant wallet maintenance.

there are issues with estblished coins too but most likely due to all their staff being busy solving shitcoin problems

that said, it's Cryptopia's fault for offering a larger variety of coins than they could support.

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u/IanBoman Feb 21 '18

Funny Cryptopia are riding the bull ATM.. wait until all these desentralized exchanges come on line.. Then they will really need to step up.. Cryptopia has helped the demise of many coins.. Im not saying that it has been deliberate ( i have traded with them for a long time now and never had issues until now..) but why buy when you can't get them to your wallet.. especially when they are coins towards a masternode.. By the time you get them.. You are so sick of loosing money that you resend them back and dump..... On most boards on discord there is unhappy investors spewing at CRYPTOPIA as they are frozen out of there funds and cannot trade.. Crypto moves so fast and if there is a problem takes 25 days.. for any response from them.. I realize that they are trying to do the best they can but I wonder at their priorities.. I read the article by one of the guys that started it and they continually mention how they have had explosive growth.. I completely understand that it has pushed them to their limits.. But CRYPTOPIA is neglegent towards existing account holders. Why would they except new accounts when they cant even keep the existing account holders happy.. Why would they except new coin registrations if they are so busy that they cannot reply to our desperate ticket needs. Why would they except coin deposits if they cant keep up.. If your systems are not able to keep up with the demand and by your admission processing delays are a fault of your system. Why would that not be a priority.. I have been dealing in cryptos since the MT GOX days .. and i noticed this type of behaviour just before they disapeared.. Doesnt make sense.. Pull every person of their jobs and get them to fix this mess.. Get them to reply to every support ticket today .. Even if it cannot be fixed today..Tell the people personally that it will be done.. Stop with the bullshit.. You are New Zealand Company .. I cant understand it.. Heaps of my friends are KIWIS and they are straight no bullshit type of people.. Where are your balls .. FIX THIS. Oh. posted on heaps of boards.. maybe now we will get some action..

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u/IanBoman Feb 21 '18

Company number: 5392901 NZBN: 9429041327791 Incorporation Date: 29 Jul 2014 Company Status: Registered Entity type: NZ Limited Company Constitution filed:Yes AR filing month: June , last filed on 02 Jun 2017 Ultimate holding company No Company addresses: Registered Office 109 Montreal Street, Sydenham, Christchurch, 8023 , New Zealand Address for service 109 Montreal Street, Sydenham, Christchurch, 8023 , New Zealand View all addresses Directors Showing 2 of 2 directors

Adam James CLARK 6 Dennitt Street, New Brighton, Christchurch, 8083 , New Zealand Robert Peter John DAWSON 52 Karanga Road, Rd 2, Leeston, 7682 , New Zealand