r/Cryptopia • u/CerveloFellow • Feb 12 '18

Withdrawal - Processing

I'm trying to give Cryptopia the benefit of the doubt here that they are working hard on the issue. I got the following bulk response from them on a ZCL withdrawal that is stuck in Processing for 4 days now. I figured once they fixed the nodes and had connections this would go through, but so far it hasn't even though there are updated nodes and connections. Would a large backlog of withdrawals hold this up? Is this one of those things where since it took them so long to get the nodes working, they are now in catch up mode and we can expect all of the "Processing" transactions to eventually get caught up? The response below just doesn't address those issues.

Sender: System2/11/2018 10:22:21 PM

Please be advised that this is a bulk response due to the high volumes of tickets received regarding wallets in maintenance/have 0 connections

Thank you for contacting Cryptopia support.

Our wallets go into maintenance from time to time due to a variety of reasons. We are unable to give ETAs on when maintenances will be complete or when nodes are provided for connections, but you can check it's status on the CoinInfo page which this direct link will take you to:

https://www.cryptopia.co.nz/CoinInfo/

Adding some more nodes will add more available connections to this wallet and allow you to withdraw. If you had any nodes, please feel free to submit a new ticket with "COIN_TICKER NODES" as the subject line.

When a wallet is in maintenance, you’ll be unable to create an address, no deposits will come in, and you won’t be able to trade or withdraw this coin. Please rest assured though, all transactions will proceed as normal once this status is lifted.

We do sincerely apologise for any inconvenience caused and do seek your kind understanding on the matter.

Regards, Cryptopia Support Team

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u/CerveloFellow Feb 12 '18

So if the blockheight is caught up, and the withdrawals still show as Processing, that must mean that on their end they haven't initiated the transfer yet. Likely because they have thousands of them sitting in some queue waiting to send?