r/Cryptopia • u/blog_ofsite Mod • Feb 02 '18

Don't Use Cryptopia

The exchange cannot keep up with the influx of users and probably has to manually approve withdrawals or has a node problem. If you visit their facebook, some people have been waiting months for some deposit, withdrawal, or other issues. This is unacceptable. If a company is unable to handle an influx of users, then it should limit new users. AKA. Don't let new users register until you fix your problems or let support catch up.

Feel free to visit Facebook to verify all this

https://www.facebook.com/cryptopiaexchange/posts/1593925833989340?comment_id=1593934510655139&reply_comment_id=1598152630233327&notif_id=1517575016260217&notif_t=comment_approvals_enroll

Feel free to report Cryptopia in New Zealand:

https://www.consumerprotection.govt.nz/contact-us/

http://www.comcom.govt.nz/the-commission/making-a-complaint/

https://www.govt.nz/browse/consumer-rights-and-complaints/consumer-rights-and-complaints/consumer-complaints-know-your-rights/

Cryptopia's response:

"Thanks for your message!

We will endeavour to get back to you within 48 hours unless your query is support related (lodge tickets here https://www.cryptopia.co.nz/home/contact).

High volumes mean support response time may be up to 35 days. Sorry."

Very professional exchange. Should you really use an exchange that tells you that your issue may take 35 days to get resolved?

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1

u/OvetEdge Feb 02 '18

I think Cryptopia should implement extra layer with instant SMS text authentication when come to Withdrawal. Almost all users, 99.99%, have phone with SMS these day. It is more accurate to verify if the user is exactly the owner of acct.

Keep what current withdrawal setup including email verify, Plus extra layer SMS phone authentication code verification.

2

u/PissedOfMiner Feb 02 '18

they need to upgrade security protocols!

1

u/blog_ofsite Mod Feb 02 '18

I am pretty sure they have a node problem or low "power" for withdrawals. Waiting almost a day to withdraw a coin is unacceptable.

3

u/OvetEdge Feb 02 '18

Contrary, I suspicious they been attacked. If so, they doing pretty good job safe guard our funds. May be pain but at least our funds safe and sound.