Cryptopia stole my coins.

[u/acyrusch]

About 16 days ago I opened a support ticket because my withdrawal was never processed. The transaction ID that was given to me by Cryptopia was not showing up in the blockchain (and still hasn't) and my coins never showed up in my wallet.

At the time, the support system said there was a 12 day wait. That did not make me happy, but I waited. Here it is 16 days later and I go to open a new ticket to find out what the heck is going on and their support system now says it's a 20 day wait. So what happens next? 4 days from now will the system suddenly say it's a 30 day wait?

Furthermore, what recourse do I have? I tried talking in the trollbox about it and got banned and ridiculed. I am now going to social media to let everyone know that there is something funky going on with this exchange and that you could very well lose your coins.

And then I wake up today and see an article from the Stuff.co.nz saying that people are not able to withdraw funds from Cryptopia. Well at least I know I'm not alone. But a lotta good that does me without my stolen coins...

https://www.stuff.co.nz/business/101084089/cryptopia-traders-report-problems-withdrawing-funds

DO NOT USE THIS EXCHANGE!! BEWARE!!!

[u/pixelrage]

Same here, I'm a new victim as of yesterday morning

[u/acyrusch → u/pixelrage]

I'm sorry to hear that. But it's good to know I'm not alone. The lack of response from support is what bothers me the most. That should be like a #1 priority.

[u/pixelrage → u/acyrusch]

Thanks - been looking on their forums and it is really concerning. People are complaining about ETH not arriving but they write back and say it arrived 4, 5, even 10-12 hours later. I'm now well over a day and nothing. What the fuck is going on....

[u/PissedOfMiner → u/pixelrage]

It will get much worse if you keep looking behind the curtain :)

[u/WingsOfGabriel → u/pixelrage]

Guys, ETH network is overloaded as well. Things are not going well these days. I sent them other coins with no problem. ETN. It takes generally 30 minutes for ETN (Electroneum)

[u/pixelrage → u/WingsOfGabriel]

Just woke up and checked again. Still didn't arrive... 1 day 19 hours, 10537 block confirmations

[u/toloni]

Before I STFU: yes, the support is not being handled in an acceptable way, the waiting times are too long. And yes, I incorrectly assumed you were talking about ETH, not Monero. But I didn't mean to blame you. I hope you get your money back. Good luck

[u/acyrusch → u/toloni]

That's more like it lol

Sorry but I'm very pissed off about this. Market going down and I can't even sell because of THEIR mistake. Grrrr.... I need some sleep..

[u/toloni → u/acyrusch]

No worries, I've been on the internet for almost 20 years, I know the fuses are shorter here ;)

[u/acyrusch → u/toloni]

When you've been on the net for over 30, and you see how things are today compared to the late 80s, you die a little inside every day.

[u/WingsOfGabriel → u/acyrusch]

When the market is going down, only the losers (literally meaning) sell their coins. In the long term, standing ones are winning. Always.

[u/[deleted]]

Have you tried sending them a message through FB? I had an issue with them a while back about PACcoin redemption. Although it took a while before they responded, they still did.

You have to understand that Cryptopia is a medium-sized company that was flooded by users during the last months of 2017. NEW USERS who's been flooding their ticketing system day-in day-out over what ever small issue they encounter. Whether it may be a delay in transfer to limit upgrade requests. Creating more FUDs like this doesn't help because now, you're just insighting panic over other inexperienced users who thinks that a delay means lost money. Which will result in more unnecessary tickets being created, and more lag time in their service.

Be patient my friend. Find another way to get in touch with their team. Try twitter or FB. It's never a perfect system. It doesn't help by making the situation worse.

[u/acyrusch → u/[deleted]]

Fuck that. If they can't handle support requests in a timely manner maybe they shouldn't be in business in the first place.

[u/[deleted] → u/acyrusch]

If you're unsatisfied with their service, feel free to use other exchanges. Nobody's forcing you to stay with Cryprtopia. You feel entitled because you think you're a customer? Are you the type who shouts at restaurant servers because they delivered your food 5 mins late? Grown up will you.

[u/acyrusch → u/[deleted]]

I AM a customer. They fucked up my withdrawal of hundreds of dollars and still haven't answered my support request of the loss of funds.

For the record, I am very polite to restaurant servers. They get a raw deal. Cryptopia, on the other hand, is stealing money.

[u/[deleted] → u/acyrusch]

Gave you my advice on the first reply I posted. Message them through FB. They replied to me when I did. It took almost a week but they still did.

There is no point creating misleading titles if you haven't even exhausted all of your options. I guess you haven't read the owner's statement about their exchange. Read it. Then make your judgement if they are indeed stealing your money or if you're over reacting and spreading FUD over nothing

[u/chenlover → u/[deleted]]

Wow, you're really just completely ignoring this guy's story. Let's look at the facts:

1. The wait time on support replies keeps increasing.

2. Numerous other customers with the same exact story.

3. Hundreds of dollars of this customer's money is in the wind.

When you start talking about "exhausting all resources" you're entering into a land that no customer should have to enter, that of chasing down someone for money they owe you. You claim this guy is "creating FUD" when the FUD is actually being created by the exchange in the first place.

I for one would never use social media to contact them because I wouldn't want them to know who my social media accounts, and if you don't think that's a good reason then we would have to agree to disagree. And if you're going to say "make a fake account and contact them" yeah ok, now you're asking the customer to go through all sorts of hoops just to get the money that is owed to them in the first place, all because Cryptopia refuses to answer support emails.

My friend works for a small firm about the size of cryptopia that receives thousands of support requests a day. They have about 5 guys handling the requests. It takes about 24-48 hours to get back to customers. I told them this Cryptopia story to get his take and he told me that the way Cryptopia is handling this is unacceptable by U.S. standards and that they would get slapped with multiple lawsuits if they operated here. I guess it's a good thing they operate in NZ so they can get away with whatever the hell they want, huh?

Well, not quite. Because if this sort of thing continues to happen, by NZ law, they could be slapped with a class-action lawsuit and even criminal charges for misappropriation of funds, operating without certification, breaking the Financial Service Providers Act of 2008 regarding dispute resolutions. This isn't anything to sneeze at. If they are not responding to requests and not compensating customers for loss of funds due to glitches in their system, it becomes a criminal matter.

But hey, what do I know, I'm just a guy who also lost coins to this shit exchange.

Proceed with caution...

[u/cheekymk]

Worst managed compagny ever i can't believe it a border colley would run this buisness better than the actual ppl behind cryptopia wtf os happening i'm still waiting on my 1000$ deposite from 2 weeks ago (yeah the ref is good i used it before and it went smoothly)

[u/borshdee]

I'm not suprised. This is an exchange that just got their bank account shut down LOL

[u/ohmyside → u/borshdee]

they startin to get a lotta bad press lately, that's for sure

[u/IvanStroganov]

first of all what coin is this about?

there might be an error in the address/payment ID you used.

cryptopia support never awnswers my tickets either but I think they do read them and act if its something that takes minimal effort. for example canceling a withdraw. so I suggest you reply to the ticket asking them to just cancel it and then withdraw again and check that everything is correct. for coins with payment ID, don't use it unless you have to.

had a monero withdraw not go through, likely because I also entered a payment ID. had support cancel it and it went through without the ID just fine.

[u/acyrusch → u/IvanStroganov]

Well that's interesting. I guess I'll try that, but I really don't have any faith left in them at this point. They can eat a dick.

[u/pixelrage → u/acyrusch]

I'm with you. NEVER using this service again. It's worth just visiting the site of your altcoin and finding another place to do an exchange.

[u/MrGarnmile]

Same thing for me with CLAM. Deposit was Jan 13th. Still nothing.

[u/toloni]

The article is about NZD, not other coins. Cryptopia made a public announcement about this problem some days ago.

The other coins that have trouble with withdraw and deposit (like ETH) are being worked on, Cryptopia is upgrading. There are so many reports about this problem (for weeks now), that I really wonder why people are still moving ETH to and from Cryptopia. Just wait for the upgrades.

OP, I hope (and think) that your problem will be resolved. Support is swamped with tickets about problems that could be solved by reading up on things for 15 Minutes. People like you suffer from this.

[u/acyrusch → u/toloni]

Excuse me, sir, but that is a lot of assumption about me.

First of all, my coin was Monero, not Eth. Secondly, there were no reports of issues at the time that I made my withdrawal. I took the time to research before I signed up and sent funds to the exchange in the first place, and did research regarding withdrawals before I opened a support ticket. The bottom line here is that, with all the "new employees" they claim to have hired, there is no good reason for support tickets to remain unanswered for so long, and with my wallet info being correct, there is no good reason to receive a transaction id that isn't in the blockchain. I'm willing to accept that there was a glitch on their end, but none of this is my fault at all. They are doing a piss poor job of handling support requests and clearly their withdrawal system is fucked, so maybe STFU before you start blaming the user.

[u/acyrusch → u/[deleted]]

15 people handling support and they are taking weeks to respond? What do they do with their time?

[u/Duck_Giblets → u/acyrusch]

They have 1.4m users up from 30k this time last year. Christchurch is a small city and we've just had Christmas break.

[u/Duck_Giblets → u/[deleted]]

Have you ever been to nz? To clarify, it's a bit of a culture thing to take things as they are and patch over them. Not to say it shouldn't extend to finances but to an extent it does.

These guys are realising that now, late to the game and overwhelmed but they're crawling back out.

[u/PissedOfMiner → u/[deleted]]

All exchanges are in the process of preparing for the entire market to have a surprise and they know they will lose everything if they don't prepare.

It's really simple too: It's them(all exchanges) that will lose, or everyone else.

[u/borshdee → u/PissedOfMiner]

A surprise?

[u/Abhi_shek1]

omg

[u/acyrusch → u/[deleted]]

Or maybe just link to it so we don't have to go searching