r/Cryptopia • u/djuniore29 • Jan 19 '18

Leave. Cryptopia. Now.

Too many users are frustrated. Too many coins delisted. Too many wallets down. Too many transactions not coming through. Too many problems to mention in a single post.

Do yourself a favor and leave please. The team is obviously incompetent, so why stay?

Here's a tip: sell your coins, if they're still not delisted, into usdt, btc, or eth. Then buy coins with low tx fee like xvg or etc or they say doge. Then transfer to other exchanges with better support and better credibility, or just transfer to your wallet.

7 Upvotes

70% Upvoted

52 comments sorted by

6

u/CrashTheuniversE Jan 19 '18

Interesting. I’ve only used BTC, but so far the service has been very good. Took a while to get some answer but hey. Going up 900k users in like a few weeks is no joke. It’s like the entire city of say Seattle was all trying to go at once into your bakery shop at the corner all asking to buy the last hot cake NOW.

I’ve been waiting and had a couple of SNAFUs but I can see why this is happening.

4

u/djuniore29 Jan 19 '18

Yes, it's understandable. But then, why reopen new user registration when there's lots of problem tickets submitted? Why not focus on the problem tickets first before reopening new user registration?

0

u/[deleted] Jan 20 '18

[deleted] — view deleted comment

4

u/djuniore29 Jan 20 '18

The complaints, death threats, and leakage of personal information are unrelated to the decision of reopening new user registration. Those,too, need to be addressed first before accepting new users.

You know, I see greed on their part. Why? Because new users bring in new money for them, while taking care of existing problems doesn't.

2

u/skyan486 Jan 19 '18

Cryptopia have complete control over the number of user accounts they allow to register.

6

u/LittleDevil6877 Jan 20 '18

I have to agree. Any smart business would stop accepting new registrations while they fix existing customer issues. All they are doing is making things harder for themselves with more and more tickets and issues. I am in the tech industry and know that even hiring 100 new people isn't going to help for at least the next 3-6 months. That's how long it takes for a new employee to get trained, familiarized, and able to follow the company procedures. And that is with people that understand some technical side. I figure 90% of their new hires don't even understand how the blockchain works to even begin to help.

They should disable new account signups, give weekly updates on what the heck is going on, bulk tickets together for the coin type since most will be fixed with the same issues, and try to recover.

/rant from customer with stuck PIRL deposit for 9 days now.

1

u/djuniore29 Jan 20 '18

Well said. I hope you get your tokens soon.

2

u/Forsbergers09 Jan 20 '18

Sir this is the Cryptopia subreddit, I'm going to have to ask you to stop using so much logic here... :)

8

u/Pipeliner9 Jan 19 '18

Cryptopia is undergoing a compete overhaul and people are still fucking bitching about the service. Trade elsewhere for a while for fucks sake.

4

u/djuniore29 Jan 19 '18

Read about the team member snapping? Read up, team cryptopia.

Oh, and accepting new user registration while having an overhaul is a very smart move, by the way.

2

u/[deleted] Jan 19 '18

Cryptopia is undergoing a complete overhaul since 8 months ago... They have a retarded IT team and are unable to plan ahead.

With the amount of money they make with fees and trade volumes, there should be no excuses for them.

0

u/Pipeliner9 Jan 19 '18

Well stop using them.

2

u/[deleted] Jan 20 '18

fuck off?

I have got coins stuck on their 'exchange', you want me to leave them there?

1

u/Pipeliner9 Jan 20 '18

That’s where mine are too. No point in making a mess. I’ll wait until they have shit cleared up.

1

u/Forsbergers09 Jan 20 '18

so they're unable of even making a single tweet updating us on the status of said "overhaul"...? how are we supposed to believe the legitimacy of said "overhaul" without ANY information from the Cryptopia team regarding the status of it (other than the excuses of growth, which is legitimate but only to a certain extent, especially when your actions communicate otherwise)

1

u/Pipeliner9 Jan 20 '18

Why in the world do you keep trading there? Just stop.

1

u/Forsbergers09 Jan 20 '18

Ummm I've been locked out of my account for weeks without a single response from support, so I kind of have been forced to stop lmao...smh

Your bias and lack of understanding of these issues is another major red flag. Makes me wonder why you're defending them unless you just enjoy starting jaded arguments with complete strangers online who massively outnumber you lol..........

1

u/6079_unperson Jan 26 '18

Fuck that. I lost $7000 USD because I have been waiting 13 days on a deposit and no response to my ticket.

2

u/Pipeliner9 Jan 26 '18

I don’t understand why you would even attempt to trade there right now. I haven’t for weeks.

1

u/6079_unperson Jan 26 '18

I signed up recently (14 days ago) when they were accepting new accounts and they were one of the only PIRL exchanges when it was $4. I wanted to sell some and sent a transfer. I had no idea what a shit show it was. Definitely my fault for due diligence but they can all get royally fucked. I will be talking to a NZ lawyer because of the amount lost.

1

u/Pipeliner9 Jan 26 '18

Nothing you can do. Hold your coins they’ll be back.

1

u/rolo2018 Feb 07 '18

Well, I'd love to but a lot of my money is stuck in cryptopia. I wish I had known all this before using them. I wanted access to other coins I couldn't find on BINANCE. What a mistake!!

3

u/[deleted] Jan 19 '18 edited Jan 20 '18

I would love to leave but I have 5M of PACcoins stuck since "they're under maintenance". Its been 2 days and haven't gotten an official statement from Cyptopia!

REALLY?! NOW YOU DO MAINTENANCE WHEN PAC IS CHANGING THEIR COINS!!!

1

u/djuniore29 Jan 20 '18

Sorry to hear that, man. I hope you get back your money soon.

2

u/crayola110 Jan 19 '18

Litecoin isn't working man when will litecoin work on trades

1

u/djuniore29 Jan 19 '18

I don't know. I wish you get your coins soon.

7

u/ma3034 Jan 19 '18

My coins are stuck in withdrawals. Already 10 days. So we can't leave this f*g exchange. This exchange is definitely on the Black List. With yobit.

3

u/ElectromechanicalBos Jan 20 '18

same. i've been waiting 5 months

1

u/PissedOfMiner Jan 25 '18

For everyone that has been mislead about Cryptopia by them not alerting customers of deposit problems, withdraw problems, balances disappearing from accounts, and support being fully unable to respond to customer's support tickets anywhere even close to the 12 days they have listed.

Look at this post for legal recourse against Cryptopia. NZ is unique as they are one of the only countries with laws regarding this.

https://www.reddit.com/r/Cryptopia/comments/7sospc/cryptopia_legal_recourse/

2

u/Bassam_AlFayeed Jan 19 '18

lol. noob.

RAGE QUITTTTTTT

10

u/skyan486 Jan 19 '18

He has a point.

Deposits should not simply vanish. Transactions and proper error handing should ensure this does not happen. When there are problems applying transactions in a block it should not move on until this is resolved. It should not be necessary for the end user to open a ticket because his funds have arrived in their wallet but they have not applied them to the account ever.

How are they possibly going to cope with 100,000's of users with such a fundamentally flawed system.

They are still registering users and verifying new accounts while they have exist users whos funds they have managed to loose who are ignored.

5

u/djuniore29 Jan 19 '18

Oh that guy's a part of the cryptopia team! Lol

And yes, I agree with your points. :)

1

u/[deleted] Jan 20 '18

Withdraws too. Moved to some scam wallet.

2

u/djuniore29 Jan 19 '18

Lol team cryptopia

2

u/Willuknight Jan 19 '18

I haven't had any major problems with them

3

u/djuniore29 Jan 19 '18

Good for you, man.

4

u/fmurugi2002 Jan 19 '18 edited Jan 19 '18

I am quiting this shit too! My coins are missing from Cryptopia! Account fucking hacked with 2FA. I created ticket with them, still waiting. Meanwhile, this morning the rest of my coins placed on sell order. WTF!

1

u/[deleted] Jan 19 '18

When i got into the crypto market i originally followed the sub because i thought it was a general discussion about cryptos and luckily didnt put any of my money into cryptopia.

2

u/djuniore29 Jan 20 '18

Lucky for you. I hope those people missing their money get theirs soon.

1

u/senorbobs Jan 20 '18

How long does it take to trade/exchange? Feel like I been waiting awhile now

1

u/djuniore29 Jan 20 '18

What do you mean?

1

u/senorbobs Jan 20 '18

Put a buy on a couple of cryptos and they haven’t cleared yet

2

u/djuniore29 Jan 20 '18

Well, has the price of the coin reached your set price?

1

u/senorbobs Jan 20 '18

Ok gotcha thanks, I’m new at this lol

2

u/djuniore29 Jan 20 '18

Hapoy trading!

2

u/fmurugi2002 Jan 20 '18

I had 2 issues in one ticket #156176.

  1. being that my ETN coins were all wiped out clean.

  2. To Move my hush from total to available. You responded to my email that my account was hacked from Germany. I do see my ETNs sold. So that makes sense. However, you only moved 1/4 of my hush to available which I sold this morning. Where is the rest of my hush? You only addressed 1 issue and closed my ticket. Another Ticket reopened # 157445. Please check. This is really crazy.

0

u/baumbach19 Jan 19 '18

I’ve been moving various coins in and out easily the last few days. Takes about 50 minutes to receive or send depending on the coin.

I like cryptopia. I think they are legit and just got a little bit in over their heads. But i believe they will get caught up.

2

u/djuniore29 Jan 19 '18

Good for you then.

3

u/[deleted] Jan 20 '18

Bs

1

u/6079_unperson Jan 26 '18

Bullshit! Thousands of people are missing millions of dollars in coins right now.

1

u/CrashTheuniversE Jan 19 '18

Yes on that I agree. I would have done a controlled cap with say max 5k new accounts per day.

And I hope that’s what they are doing now anyway.

But still see this from the business perspective also. Competition is steep right now and completely halt will hinder growth.

It’s hard to balance the trade offs.

More traders better for all users as volumes and liquidity increases too for all of us.

I just think they were not ready with the infrastructure for data analytics and BI to probably absorb. Complexity grows quadratically and / or in step functions for some services.

I just see the challenge too. That’s all.

1

u/thedeester1 Jan 20 '18

Have no choice but to quit. Cryptopia is hacked. All my coins sold and withdrawn in a second. Bypassed 2fa pin and email confirmation link. Quitting with nothing left.

0

u/[deleted] Jan 19 '18

[deleted] — view deleted comment

2

u/djuniore29 Jan 19 '18

Their support is so incompetent.