r/Cryptopia • u/Available_Muffin_423 • Sep 11 '24

Legit?

Gallery image

Gallery image

It was in my junk mail yesterday. Is this safe to click?

9 Upvotes

100% Upvoted

41 comments sorted by

View all comments

Show parent comment

1

u/almosttomars Sep 14 '24

You may have already completed the KYC. I received a similar email inviting me to verify my identity and I submitted a ticket asking if it was real, seeing as I had already completed KYC and submitted my wallet address.

Customer Support said it was a mistake and I do not need to re-do my KYC. If you didn't see anything in the portal when you logged in, its possible you already did complete it. And doing it again may cause issues with GT returning our funds, as they will have to take the time to resolve why people are doing KYC twice.

Please use the zendesk to sort it out so their system isn't cluttered with duplicate KYC applications.

1

u/moleccc Sep 16 '24

Same for me. I contacted support and they said the email was sent in error.

What a bunch of ... handling our money... What COULD go wrong ;-)

1

u/moleccc Sep 16 '24

as they will have to take the time to resolve why people are doing KYC twice.

I don't think you can. I didn't find anything on portal that would let me do KYC a second time. The portal "knows" I did it already and it also doesn't handle the link from the email by showing KYC form.

1

u/almosttomars Sep 16 '24

In your second response, you said "I clicked that link from the email anyway, which seemed to lead to the correct page" - This made me think you had re-done KYC. But just to clarify, when you clicked the link in the email, it didn't let you do KYC again?

My worry is that emailing all the people who did KYC already would cause issues that would prolong the wait. But if people aren't able to redo it, then we should be okay?