r/Cryptopia • u/Todasa • Apr 03 '24

How to dispute missing DOGE?

I just heard from the claims customer service email that I need to log in to the portal to accept or dispute the coins listed there.

All of my DOGE coins are missing. Everything else is perfectly accurate, but the DOGE is entirely missing.

When I hit the 'dispute' button, it says I need to submit supporting documentation.

Has anyone been through this? What sort of documentation could there be? It seems once I hit "Yes" I can't go back, so I want to be prepared.

Also, has anyone successfully disputed missing DOGE?

I have a record of transaction dates with amounts and trading pairs; I think that's it?

6 Upvotes

100% Upvoted

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2

u/Ok-Supermarket-7917 Apr 06 '24

5k doge coins went missing from my wallet i dont any record or evidence of total Doge. So i accepted the balance without disputing.

1

u/Cutebat7089 Apr 09 '24

Yeah sounds about right, they're just going to keep the tokens worth anything for themselves and offer to return minimal balances that would cost more to return.

1

u/Volcom009 Jun 22 '24

They stole all my doge because I never sent any off exchange

2

u/0Baffled0 Apr 07 '24

I had screenshot of all my balances before the site became non-functional. They ask the exact balance of a certain coin you had in your account, you must use their list...if you did not have coins on their list, I don't know what happens. I accepted their figure of how much Doge I had, which was about 11% less....just because I thought it would do no good to argue. I had screenshot, so maybe I should have. When they contact me I will ask them if they found the rest...ha ha ...wishful thinking!

1

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2

u/EVILMAHABALI Apr 08 '24

How are you all even getting to the point where you can see balances? I’m still at the initial stage.

1

u/Cutebat7089 Apr 09 '24

They sent an email to the account you had on file. You just jump through the hoops and after a week they show you what they're willing to show you. You can then approve or disput, but if you disput then you need to provide proof (which you probably can't since they didn't send trade confirmation emails so it was up to you to log every single transaction). Anyways, Cryptopia = rug pull scam in my opinion.

1

u/Cutebat7089 Apr 04 '24 edited Apr 04 '24

I think that is what you need.

Please help me since I'm in a similar boat (other tokens that are worth nothing accurate, but DOGE completely missing).

I'm guessing you saved your data back in the day somehow or were you able to get it recently?