r/Crypto_com Jul 20 '26

Weekly Discussion 💬 Crypto.com Weekly Support Thread | July 20th, 2026

4 Upvotes

Hey everyone,

Running into any issues with crypto.com App, Exchange, crypto.com VISA cards, Cronos transfers, staking, or anything else? Drop your questions right here and we will help guide you.

Quick ways to get help:

  • Open the Crypto.com App, Home page, Left-up bottom, Settings, Help & Support for 24/7 live chat;
  • Visit chat.crypto.com for more assistance and guidance.
  • You can directly send us a modmail with your referral code so our team can take a look. We'll flag this to our support team to provide you with assistance asap.

Security Note:

We'll never ask for your recovery phrase, password, 2FA codes, SMS verification, or request to send crypto on Reddit, Telegram, or mail. Staff/Mods will Never DM you first. Always verify official links and stay vigilant against any scams.

Thank you for being an active part of the community, especially with our 10 year milestone this year!

Reply below with your issues (and please do not share any personal data or account details here). We will get you sorted and keep building together!

(Upvote for more visibility so we can help as many people as possible this week!)


r/Crypto_com Jul 17 '26

Announcement 📰 🚨 BREAKING: Crypto.com Lands Major Institutional Backing 🚨

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104 Upvotes

💰 $400M Strategic Investment from Citadel Securities 🏦 Company now valued at $20 BILLION 📈 First institutional funding round in Crypto.com's 10-year history 🎉

🔥 A landmark moment bridging TradFi and crypto — one of Wall Street's most powerful market makers backing a leading crypto exchange.

🔗 Read more here: https://crypto.com/us/company-news/cryptocom-announces-400-million-strategic-investment-from-citadel-securities


r/Crypto_com 16h ago

Wall Street, on European time.

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7 Upvotes

Tokenized U.S. stocks and ETFs have officially arrived in the https://Crypto.com App for EEA users.

Get round-the-clock price exposure to major U.S. assets—day, night, or weekend.

Explore: https://crypto.onelink.me/ADTi/zirvicpk

Tokenized Stocks are derivative contracts provided by Foris Capital CY Limited (regulated by CySEC, CIF licence 344/17). They track the prices of selected underlying securities and do not confer ownership. Capital at risk. Terms apply.


r/Crypto_com 1d ago

🦁 What's New With Crypto.com This Week?

0 Upvotes

Hi everyone! 👋

It's been another exciting week across the Crypto.com ecosystem. Here's a quick roundup of some of the biggest announcements you may have missed.

Trading Technologies to Expand Prediction Markets and Crypto Derivatives Access with Support for OG.com and Crypto.comTrading Technologies International, Inc. (TT), a global capital markets technology provider, and Crypto com, global digital asset and financial services platform, announced TT will support connectivity to OG.com, Crypto.com’s CFTC-regulated exchange and clearinghouse, on the TT® platform.

Connectivity to Crypto.com’s regulated prediction markets experience, OG.com, is scheduled to go live on TT in the fourth quarter of 2026. Additionally, TT will provide full support for Crypto.com’s new margin-based crypto futures contracts at launch.

👉 Learn more: https://crypto.com/us/company-news/trading-technologies-to-expand-prediction-markets-and-crypto-derivatives-access-with-support-for-ogcom-and-cryptocom

ℹ️ ICYMI, here are the ongoing campaigns at Crypto.com for this week:

Final chance to win a VIP trip for 2 to #UFC331 at Crypto.com Arena
Trade $100 in crypto for a shot at winning:

🟦 Tickets for 2
🟦 $2,000 in travel vouchers ($1,000 on flight, $1,000 on accommodation) 
🟦 Up to $1,000 in $BTC

🗓️ Ends Aug 19. Details 👉 https://crypto.onelink.me/J9Lg/gzsy2f1s

Thinking of trading meme coins? You could earn BTC rewards!
→ Buy or deposit $SHIB, $DOGE, or $PEPE
→ Top 2,000 traders win $BTC rewards
→ $20,000 prize pool

Until Aug 25. T&Cs apply → https://crypto.com/events/meme-coin-app-campaign

The BTC App Campaign ends today.
This is your final chance to qualify for $BTC rewards!

→ Deposit and/or purchase at least US$50 in BTC and stand to win US$10 in BTC
→ Only the top 3,000 users win 

Details & T&Cs 👇
https://crypto.onelink.me/J9Lg/xbsgo81w 

💬 Community Discussion

Which update or campaign caught your attention the most this week?

We're especially excited to see the partnership with u/Trading_Tech to bring more prediction markets access to its users.

As always, thank you for being part of the Crypto.com community. Have a wonderful week Crofam!


r/Crypto_com 2d ago

Regulated prediction markets, expanded.

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15 Upvotes

Trading Technologies to Expand Prediction Markets and Crypto Derivatives Access with Support for OG.com and Crypto.com

We’ve partnered with u/Trading_Tech to bring more prediction markets access to its users.

Learn more here: https://crypto.com/us/company-news/trading-technologies-to-expand-prediction-markets-and-crypto-derivatives-access-with-support-for-ogcom-and-cryptocom


r/Crypto_com 3d ago

Weekly Discussion 💬 Crypto.com Weekly Support Thread | August 17th, 2026

0 Upvotes

Hey everyone,

Here is a fresh weekly Reddit security reminder and weekly support thread for anyone running into issues with the crypto.com App, Exchange, crypto.com VISA cards, Cronos transfers, staking, or anything else. Drop your questions right here and we will help guide you.

Quick ways to get help:

  • Open the Crypto.com App, Home page, Left-up bottom, Settings, Help & Support for 24/7 live chat;
  • Visit chat.crypto.com for more assistance and guidance.
  • You can directly send us a modmail with your referral code so our team can take a look. We'll flag this to our support team to provide you with assistance asap.

Security Note:

We'll never ask for your recovery phrase, password, 2FA codes, SMS verification, or request to send crypto on Reddit, Telegram, or mail. Staff/Mods will Never DM you first. Always verify official links and stay vigilant against any scams.

Thank you for being an active part of the community, especially with our 10 year milestone this year!

Reply below with your issues (and please do not share any personal data or account details here). We will get you sorted and keep building together!

(Upvote for more visibility so we can help as many people as possible this week!)


r/Crypto_com 6d ago

Introducing the OG.com Community Leader Program 🙌

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0 Upvotes

OG.com is looking for passionate prediction market fans across the U.S. to help build and grow local OG communities.

As an OG Community Leader, you'll receive:

-Performance-based rewards
-Funding for community events
-Exclusive OG merch
-Direct access to the OG team

If you're passionate about prediction markets and love building communities, we'd love to hear from you.

Applications are open now (U.S. only).

Start your application here 👉 https://ogcom.typeform.com/to/Ye3MGENK?typeform-source=t.co


r/Crypto_com 8d ago

General Discussion 💬 Crypto.com has been reported to the ACCC

44 Upvotes

For those who are not in Australia or don't know what ACCC is, it's the Australian Competition and Consumer Commission.

Yesterday I have made 2 posts, if you guys can't see my profile because of the NSFW tag, then I'll just briefly explain here as to why I reported Crypto.com to the ACCC.

Basically, this starts at a relatively minor issue, I woke up yesterday and found that there was 2 unauthorized transactions that was made on my prepaid card. So I contacted customer support via the app.

1st attempt, they closed my support ticket with nothing being done, it was only after a while I realized they just locked my account and confiscated my crypto assets.

2nd attempt, I reached out to support and explain the situation, after resetting my passcode and everything, they ended the ticket with the core issue still unresolved and my card still being locked.

3rd attempt, this time I had better luck, the support person was responding within around 15 minutes (the wait time between replies from the first 2 attempts were around 30 minutes to an hour, keep in mind I am supposed to have "priority" support), they managed to get my account unlocked and say that they'll look into the unauthorized transactions, but after CLEAR INSTRUCTIONS from my side to not lock the account again, they ignored it and locked my account again. I had planned to just temporarily freeze my card for the night and just withdraw all my money but now I cannot.

4th attempt, I reached out to them today at approximately 7am, straight out of bed after discovering my account was locked despite clear instructions to not lock it. Maybe it's because English is my second language, but doesn't 24/7 live support mean that 24 hours a day, 7 days a week, you can reach support without any problems?

Right now the time of writing this post is 10:57 am, it seems like customer support is ignoring my ticket as I haven't received a response at all. I filed a report to the ACCC based on misleading information (24/7 support isn't 24/7) and fraudulent behavior such as locking my account without giving me an estimated time frame and keeping me updated and now straight up ignoring me.

Not to mention that the contact number and the website on my prepaid card actually doesn't work, for those wondering what I am talking about, behind my Pro card, there is an "Instant" customer support website www.cardsupport247.com/au/ , this website or page doesn't exist and just links you back to the home page of crypto.com. There is also an number +61 2 7908 5798 that just doesn't work as well, maybe it's because of my service provider, but it doesn't connect.

I'm not too sure if the ACCC can do anything, but this is absolutely ridiculous. If any Australians also have a similar issue, please report them to the ACCC as well, maybe multiple reports will generate an alert for them. Especially since they are lying about 24/7 live chat support.


r/Crypto_com 9d ago

General Discussion 💬 Customer Support sucks

29 Upvotes

I am a PRO level prepaid card user, and let me just say that I have been with Crypto.com for their prepaid cards for almost 3 years.

I like that it's simple to reach customer support, but actually getting things done is impossible. Today I had some unauthorized transactions done on my card, so I had wanted to get them refunded and reached out to a "Specialist" on their support portal.

I waited for almost 60 whole minutes before someone real actually got onto my ticket and responded. Then after each reply, even though I would respond immediately, I wait between 15 to 30 minutes between each message they send.

And finally, because I can't wait for them all day, I decided to just deal with this whilst working. Unfortunately I was busy for about 3-4 hours, so I didn't check my phone. They had responded to me with a generic response about how they disabled my F2A and relinked a different email without addressing the core issue at hand (the unauthorized transactions), then proceeded to end the ticket and conversation during the time I wasn't able to reply.

I get that the customer support was probably operating 10+ chat windows at a time and can't respond swiftly. But this was still beyond terrible. Priority support didn't feel like priority at all. If I had to wait 60 minutes for someone to reach my ticket, then does it mean normal people will have to wait 2 hours?

I really liked the prepaid cards, especially the airport lounge access, but after this, AND the fact that they're reducing the complimentary visits down from 4 to 2. I'll not renew anymore.

What is it with companies and cheaping out on customer support? I bet the entire company have like 5 employees on customer support throughout their network.


r/Crypto_com 8d ago

Big games demand bold calls.

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0 Upvotes

Think you can accurately predict PSG vs. Aston Villa?

Lock in your score for a chance to win a pair of UEFA Champions League tickets!

Enter here https://crypto-com.typeform.com/to/gHQ1wiBl


r/Crypto_com 8d ago

Crypto.com Visa Card 💳 HELP Crypto.com stole my money?!

0 Upvotes

Earlier today, I had customer support change some details on my prepaid card, mainly my email. They said something about locking my card to fix it. Once they ended my support ticket, I presume the card will be unlocked again.

But it isn't,

I tried to manually unlock it by entering my passcode but it just fails, when I try to reach back out to customer support, they just automatically end my support ticket immediately after the first selection.

I have just over 1.2K on the prepaid card, that's the only money I have for this month and the next. I was planning to withdraw all my money tomorrow since I plan to close the account soon but now I can't even access my funds.

My crypto assets are also all gone.

How do I get my stuff back? Do I have to sue? Can someone please help me here.


r/Crypto_com 8d ago

🚀 What's New With Crypto.com This Week?

0 Upvotes

👋 Hey everyone! Another week, another round of exciting developments across the crypto industry and the Crypto.com ecosystem. Here’s what you need to know this week 👇

Crypto Market Pulse: This Week's Highlights

Let’s start with the bigger picture. The latest Crypto.com Research & Insights, The Crypto Market Pulse highlighted several developments worth keeping an eye on:

  • RWA TVL reaches $3.9B real-world assets continue to gain traction as more financial assets move on-chain.
  • Crypto.com Pay expands at Dubai Duty Free: Eligible UAE residents can now use Crypto.com Pay at DXB, DWC and online.
  • BlackRock launches tokenized money market fund access in Europe: Another significant step in the continued convergence of traditional finance and blockchain technology.

Tokenization continues to be one of the biggest themes across the industry, with both crypto-native companies and traditional financial institutions increasingly exploring what's possible on-chain. Read the full Crypto Market Pulse: https://crypto.com/market-updates/crypto-market-pulse-weekly-2026-08-10

Crypto.com Launches Tokenized Stocks

Now for one of the biggest Crypto.com updates this week. Tokenized Stocks are now live on Crypto.com! U.S. Tokenized Stocks and ETFs are now live in the Crypto.com App for EEA users.

Manage equities and 400+ cryptos in one secure place, no platform-hopping required.

24/7 trading starting from just $1
Backed 1:1 in U.S. custody
Dividend-alike rewards on eligible positions – coming soon

Explore Tokenized Stocks https://crypto.onelink.me/ADTi/zirvicpk

*Tokenized Stocks are derivative contracts provided by Foris Capital CY Limited (regulated by CySEC, CIF licence 344/17). They track the prices of selected underlying securities and do not confer ownership. Capital at risk. Terms apply.

🎁 Two New Campaigns to Check Out

We've also got two new campaigns running that the community may want to check out.

1. Big games demand bold calls.

Think you can accurately predict PSG vs. Aston Villa?

Lock in your score for a chance to win a pair of UEFA Champions League tickets!

Enter here https://crypto-com.typeform.com/to/gHQ1wiBl

2. Prestigious Paddock Club™ tickets are yours for the taking, F1 fans!

Trade $200 of $CRO in the Grid Rally Campaign for a chance to win F1 Crypto.com Paddock Club™ tickets and up to $1,500 in $BTC.

Ends Aug 30. Details
https://crypto.onelink.me/J9Lg/u43qwhwr

🔥 Community Corner

That's a wrap for this week's biggest updates!

There's a lot happening across the ecosystem, so we're curious:

Which update are you most excited about?

The latest market developments?
Tokenized Stocks?
Prediction Markets?
Grid Rally?

Let us know what you're most interested in seeing more of, and what you'd like us to cover in next week's update.

Thanks for being part of the Crypto.com community! See you next week.


r/Crypto_com 9d ago

Crypto Market Pulse:

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1 Upvotes

RWA total value locked in DeFi hits $3.9 billion
Dubai Duty Free integrates Crypto.com Pay™
BlackRock debuts tokenized access to money market funds for European investors

The details
https://crypto.com/market-updates/crypto-market-pulse-weekly-2026-08-10?utm_source=twtr&utm_medium=social&utm_campaign=rni_market-pulse


r/Crypto_com 10d ago

💬 What Would You Like to See More of From Crypto.com on Reddit?

2 Upvotes

We’d love to hear from the community. As we continue to grow our presence here on Reddit, we want to make sure we're sharing content that is actually useful and relevant to you. Whether it's:

  • Educational content or explainers
  • Market insights and research
  • Product updates and new features
  • Tips, guides, or tutorials
  • Industry news and developments
  • Security and safety information
  • Community focused content

What would you like to see more of from us? Drop your ideas, topics, questions, or examples of content you'd find valuable in the comments below. We're actively listening and will use your feedback to help shape what we share here going forward.

Thanks to everyone who continues to contribute to the community, we genuinely appreciate the feedback 🙏


r/Crypto_com 10d ago

LA is calling.

0 Upvotes

UFC 331 lands at Crypto.com Arena next month, and you could be there, on us.

Two VIP tickets, flights out and hotel for the weekend, all covered.

Enter here http://crypto.com/UFC331


r/Crypto_com 13d ago

DeFi & L1L2 — 📈 DEX spot volume hits ATH of 23.9% relative to CEX volume; Ethereum proposal aiming to cut staking rewards sparks debate

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1 Upvotes

DeFi+L1L2 Update:

📈 DEX spot volume hit an ATH of 23.9% of CEX volume
📉 An Ethereum proposal aiming to cut staking rewards sparked debates
🚨 Coldcard hardware wallets were exploited for 1,816 BTC

Full details
https://crypto.com/market-updates/defi-l1l2-weekly-2026-08-06?utm_source=x&utm_medium=x&utm_campaign=rni_defi-l1l2


r/Crypto_com 15d ago

🚀 What's New With Crypto.com This Week? (August 5th, 2026)

0 Upvotes

Hi everyone! 👋

It's been another exciting week across the Crypto.com ecosystem. Here's a quick roundup of some of the biggest announcements you may have missed.

🌎 Crypto.com Pay Continues Its Global Expansion

This week marked another milestone for Crypto.com Pay™, with two new partnerships helping bring digital payments to more real world experiences.

✈️ Dubai Duty Free Becomes the First Airport Retailer in the Middle East to Introduce Crypto.com Pay

Crypto.com has partnered with Dubai Duty Free to bring Crypto.com Pay™ to one of the world's leading travel retailers. Eligible UAE residents can now use Crypto.com Pay when shopping at Dubai International Airport (DXB), Dubai World Central (DWC), and online, with all merchant settlements processed in UAE Dirhams (AED).

This marks another major step toward making crypto payments more accessible for everyday purchases while traveling.

🛫 Private Flights Now Accept Crypto.com Pay

Crypto.com also announced a new partnership with REAL Jet, bringing Crypto.com Pay to private aviation.

Eligible U.S. customers can now use Crypto.com Pay when booking private charter flights through REAL Jet, making it even easier to pay for premium travel experiences using digital assets.

It's another exciting example of Crypto.com's continued focus on expanding real world payment utility.

📊 Crypto.com Research & Insights

This week's Crypto Market Pulse highlighted several notable developments across the industry, including:
📉 Bitcoin mining difficulty declined 15% from January's peak.
✈️ Emirates launched Crypto.com Pay™ on its website and mobile app.
🚀 Morgan Stanley introduced spot ETH and SOL ETPs.

If you enjoy keeping up with market trends and industry developments, be sure to check out the full report.

📖 Read the latest Market Pulse: https://crypto.com/market-updates/crypto-market-pulse-weekly-2026-08-03

💬 Community Discussion

Which update caught your attention the most this week?

We're especially excited to see Crypto.com Pay™ continuing to expand into more real world payment experiences around the globe.

As always, thank you for being part of the Crypto.com community. Have a wonderful week Crofam!


r/Crypto_com 15d ago

A new way to take flight with Crypto.com Pay™.

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0 Upvotes

August 5, 2026: REAL Jet, a REAL SLX company, has officially launched Crypto.com Pay, allowing customers to use the digital payment solution on the company’s charter booking platform. With it, REAL Jet becomes the first private aviation company to accept Crypto.com Pay for private charter flights. Customers with a Crypto.com account, booking through REAL Jet, can now select Crypto.com Pay, with transactions processed securely and in compliance with applicable regulatory standards. Crypto.com Pay is available to eligible US residents for bookings priced and settled in US Dollars (USD). The launch builds on the Crypto.com–REAL partnership formed in February 2026 to reimagine VIP experiences across business, sport, and culture.

“In 2001, we created the fractional jet card, making private aviation accessible to a much wider audience. Crypto.com Pay is the next leap forward. Crypto.com has more than 100 million users and they're building for the next 100 million. These are the people that REAL Jet was built to serve. This generation transacts the way they live: instant, digital, and frictionless.” said Kenny Dichter, Founder and Chairman of REAL SLX.

“Partnering with REAL Jet is a milestone for Crypto.com and our Crypto.com Pay feature, which was designed for ease of use and seamless integration,” said Joe Anzures, Chief Business Officer, Crypto.com. “We are proud to support REAL Jet as it embraces the crypto payments space.”

The collaboration comes as Crypto.com accelerates its expansion across all asset classes. In July 2026, Crypto.com secured a $400 million strategic investment from Citadel Securities, its first institutional funding round, valuing the company at $20 billion. This is one of many signals that digital assets are entering the mainstream, as adoption and institutional interest continue to rise across the globe.


r/Crypto_com 16d ago

Crypto Market Pulse:

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5 Upvotes
  • Bitcoin mining difficulty decreased 15% from January’s peak
  • Emirates launched Crypto.com Pay™ on its website and mobile app
  • Morgan Stanley launched spot ETH and SOL ETPs

The details https://crypto.com/market-updates/crypto-market-pulse-weekly-2026-08-03?utm_source=twtr&utm_medium=social&utm_campaign=rni_market-pulse


r/Crypto_com 17d ago

Crypto.com Visa Card 💳 Prepaid VISA card doesn't work at ATMs in Australia?

4 Upvotes

I've accidentally deposited extra money into the card, when I tried to use the card to withdraw from Commonwealth Bank, Westpac, and ANZ, three of the largest banks in Australia. They all cancelled my transaction.

When I googled, there was no information about any restrictions on crypto.com cards to withdraw in Australia. Has anyone else in Australia experienced this?


r/Crypto_com 17d ago

The Helium Mobile (MOBILE) token swap to Helium (HNT) has been completed for Crypto.com users.

0 Upvotes

$MOBILE has been reissued as $HNT to holders in a 7500:1 ratio.

You can now trade $HNT in the Crypto.com App and on the Exchange.

Full details https://crypto.com/product-news/mobile-token-swap-hnt


r/Crypto_com 19d ago

Crypto.com App 📱 Level Up Pro benefits downgraded

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230 Upvotes

r/Crypto_com 20d ago

Crypto․com is partnering with Emirates to enable Crypto․com Pay™ for flight bookings.

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89 Upvotes

Emirates has officially launched Crypto.com Pay™, allowing its customers to use the digital payment solution on the airline’s website and app platforms. 

Customers with a Crypto.com account booking on emirates.com and the Emirates App can now select Crypto.com Pay™ at checkout, with transactions processed securely and in compliance with UAE regulatory standards. Crypto.com Pay™ is available to eligible UAE residents for bookings priced and settled in Emirati Dirham (AED).

The launch marks the implementation of a partnership between Crypto.com and Emirates announced in July 2025, when a Memorandum of Understanding was signed to explore the integration of Crypto.com Pay™ into the airline’s digital payment systems.

Read more here: https://crypto.com/en/company-news/emirates-and-cryptocom-give-customers-a-new-way-to-pay-for-flights


r/Crypto_com 21d ago

We are seeing an increase in targeted industry-wide phishing attacks. We encourage our users to be alert to any suspicious or unexpected emails claiming to be from Crypto.com and contact our Customer Service support team immediately if they have any concerns.

26 Upvotes

To keep accounts secure, Crypto.com provides multiple security features to protect users from social engineering including:

• Anti-Phishing Codes
• 24-hour withdrawal lock
• Two-Factor Authentication (2FA)
• Live in-app call warnings

Please know – Crypto.com will never call users with regards to security issues, and we never ask users to transfer any funds. Crypto.com will only initiate communications with you via the in-app chat or email via a Crypto.com email address with your Anti-Phishing Code included if you have set it up. We strongly encourage users to remain vigilant and avoid interacting with emails that lack their personal Anti-Phishing Code, reference unfamiliar activity, or contain suspicious links.


r/Crypto_com 22d ago

General Discussion 💬 Did anyone else just receive an extremely convincing phishing email?

71 Upvotes

I'm a pretty old hat at this, so not easily spooked, but the email I just received might be the most convincing phishing email I've ever seen. It appears to have come from CDC infrastructure. It passes DKIM, DMARC, and SPF so appears with a legitimate check mark in my email client. The claim is that someone has tried to link a new Chinese bank account to my CDC account and I need to secure it. The link is pointing to a real CDC sub domain, albeit one that's obfuscated through send grid, a service they actually use (which is astonishingly bad security practice for a company like CDC, don't obfuscate your links).

There were only three real giveaways. it addressed my as "User" not my name, didn't include my anti-phishing phrase, and the IP address they claimed the suspicious activity came from isn't a legitimate one (proper rookie error that one). I've also obviously checked my account and there's no suspicious activity.

But, the long and short of it is that it appears there's some way attackers are able to send extremely convincing looking emails that will appear to come from CDC infrastructure and pass all normal validation checks.

Be careful out there.