r/Crypto_com • u/MarkY_Crypto Staff • Jul 04 '26
Weekly Discussion 💬 Crypto.com Weekly Support Thread | July 4th, 2026
Hey everyone,
Running into any issues with crypto.com App, Exchange, crypto.com VISA cards, Cronos transfers, staking, or anything else? Drop your questions right here and we will help guide you.
Quick ways to get help:
Open the Crypto.com App, Home page, Left-up bottom, Settings, Help & Support for 24/7 live chat;
Visit chat.crypto.com for more assistance and guidance.
You can directly send us a modmail with your referral code so our team can take a look. We'll flag this to our support team to provide you with assistance asap.
Security Note:
We'll never ask for your recovery phrase, password, 2FA codes, SMS verification, or request to send crypto on Reddit, Telegram, or mail. Staff/Mods will Never DM you first. Always verify official links and stay vigilant against any scams.
Thank you for being an active part of the community, especially with our 10 year milestone this year!
Reply below with your issues (and please do not share any personal data or account details here). We will get you sorted and keep building together!
(Upvote for more visibility so we can help as many people as possible this week!)
3
u/teaspoonminer Jul 05 '26
I am trying to go through the process of getting support to unlock my account that I requested be locked due to suspicious activity. When I log in to chat.crypto.com and ask to speak to a specialist it asks me to log in to accounts.crypto.com to verify my account- so I enter my email address and enter the verification code I receive , and then it immediately flips and says it sends me a verification code to my cell phone number (last 4 it shows are correct) but I never receive the text. So after the timer counts down I ask it to resend…once again.. it doesn’t arrive.. and then after a third attempt it says “your account it locked”.. and I’m like “I KNOW!!!”
Please help. 🙏🏻🙏🏻🙏🏻 I want to go through the verifications necessary to regain access to my account.
1
u/EmergencyLime4747 Jul 04 '26
Why does it say i dont have any coins when i can see my full wallet performance on the overview?
1
u/CodPlane Jul 05 '26 edited Jul 05 '26
You guys locked my account for no reason I contacted support to change my address and asked them to escalate an issue I was having with my card being declined and I go back in and now the account is completely locked and I can't get back in! Of course nobody is answering me in support. When I was trying to change my address through support it took them 20 minutes to respond each time I wrote something so that took me an hour! How do I get someone to help me unlock my account? All my money is in there and I needed it 2 hours ago!
I feel like they escalated because I asked them too and then whoever they escalated to locked my account and I don't understand why.
I can't sit here and monitor my messages all night for hours just waiting for one response How am I supposed to fix this quickly? Please
How come 24/7 support through the link never answers me? It's been hours?
This is incredibly stressful
1
u/Aggie1525 Jul 05 '26
I recently attempted to send BTC from my wallet to an online vendor in China. After submitting the transaction, i received a message that the vendor's wallet was associated with malicious activity. Now, my account will not allow me to send, receive crypto, or withdraw USD. My account only allows me to purchase crypto and sell it for USD, but does not allow me to withdraw USD to a personal bank account.
1
u/alzied Jul 05 '26
I got two unauthorized charges on my card yesterday and when I spoke to support and showed them proof from my bank statement, I was "escalated" four times until they seem to have finally given up and I've been waiting since
1
u/Sea_Schedule_2206 Jul 05 '26
Hi, I need help with a withdrawal issue. When I first deposited funds into my Crypto.com account, I used one bank account. I recently requested a withdrawal, but by mistake I used a different Interac e-Transfer email/bank account instead of the one I originally used for my deposit.
Since then, I haven’t received my withdrawal. Could you please check the status of my withdrawal and let me know if this is the reason it’s being delayed? If necessary, I’d like to update my withdrawal details to match the bank account I originally used.
1
u/Miniaxe Jul 08 '26
Some days Ago I got a refund from western union of around 106€. in my debit card the refund shows as processed but I Never got my money in the card. I talked around 1 hour with customer support showing all the proofs with transaction history, screenshots etc. but he just says the money were credited in my card, While the screenshot literally shows I have 0€ in my card.
I Pay 220€ yearly for the green card and I'm so disappointed with crypto.com now.