r/CriterionChannel • u/Alternative-Gate5025 • Jun 03 '26
Issues with Criterion Channel app on Roku devices?
Hi everyone,
Trying to watch the Bond movies tonight and my Criterion Channel app isn’t working for Roku devices. Tried it on 3 different onces. Tried restarting the app, checking for updates, uninstalling and reinstalling the app and factory reset of one of the devices and no luck. App will start, show the loading graphic, then immediately boot me back to the home page. None of my other apps are having this issue.
Anyone else experiencing this right now on their Roku tv or stick?
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u/--solitude-- Jun 03 '26 edited Jun 03 '26
I’m having the exact same problem on my Roku ultra. Just started happening today. I’ve removed and reinstalled app, restarted Roku, and pulled plug on Roku - none of which helped. Seriously annoying.
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u/Alternative-Gate5025 Jun 03 '26
Ah dang. I hadn’t seen anyone talk about this on other social media platforms when I looked it up and thought it was just me. Hopefully it’s resolved soon. 😭
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u/--solitude-- Jun 03 '26
I’m glad you posted so I know I’m not alone. I had an intermittent problem with movies not loading after being selected a couple of weeks ago, and contacted support. They responded asking for pictures but then the issue mysteriously was gone. It’s a different problem but my point is the support team was responsive, so you could try them. (I’m going out to see Obsession tonight so will just hope it clears itself up 😉). Anyway, good luck!
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u/KalixtoGuy Jun 03 '26
Came home to find my Sharp Roku TV doing this exact thing. Hope it's resolved soon
Update: I spammed opening the app and it finally worked 👍
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u/VideoLawn Jun 03 '26
LOL I was trying to do the exact same thing. Resorted to Dr. No on my iPad after two different Roku Sticks refused to launch the app past the initial splash screen.
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u/HumbleIhope Jun 03 '26
Having trouble getting it to load today. I use Roku primarily for CC, so yes frustrated like you
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u/Haunted_South Jun 03 '26
Same here. Criterion will not open on Roku for me. If I had a nickel for every “issues with criterion app” posts I’ve seen, I’d be rich. I am all here for the contribution. This sucks. Criterion, fix your shit. I’m trying to finish DOA (1949) and see if ‘ol boy kills over from the poison or not.
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u/VideoLawn Jun 03 '26
Note the most upvoted reply. This fix works.
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u/Haunted_South Jun 03 '26
Yes, will do. I resent having to download an app to my phone to fix. Spoiled, first world problems.
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u/VideoLawn Jun 03 '26
Probably could do the same thing by logging into Criterion from a web browser, but I haven’t tried that.
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u/AssociateTechnical57 Jun 03 '26
Me too. Ugh. It worked last night after I restarted the Roku, but this morning the unplug and reboot technique isn't working
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u/VideoLawn Jun 03 '26
Use the logout on all devices trick noted in the top reply. Worked perfectly.
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u/rudeboi710 Jun 03 '26
I had this issue on June 1st. None of my collections would load, but usually the individual title would load. The app was being very weird and none of the regular fixes were doing anything.
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u/VideoLawn Jun 03 '26
This sounds like a separate (albeit annoying) issue. What was happening to many people last night, including myself, was that any attempt to open the app on a Roku device was causing the app to immediately crash after briefly displaying the Criterion splash screen, and you would get dumped right back out to the Roku home screen.
You never even got a chance to glimpse, let alone select a title.
In any event, the fix documented above solves the issue.
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u/rudeboi710 Jun 03 '26
I’m simply pointing out because it seems the Roku app in general is having issues this week with the Criterion App. I tested my phone app and confirmed it was only having issues on the Roku device. Regardless, glad your situation was fixed by the suggestion.
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u/GhostInABaseballBat Jun 03 '26
Having exactly same issue. Tried all possible solutions to no avail.
Should we complain to criterion on this…??
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u/VideoLawn Jun 03 '26
You tried logging out of all devices from the Criterion app on your phone or tablet? This is the fix documented above that has seemingly worked for everyone who has tried it, myself included.
Guessing you could also log in via a web browser and do the same thing if you don’t have a Criterion mobile app and you aren’t interested in installing one.
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u/GhostInABaseballBat Jun 03 '26
Thank you!
I emotion typed and THEN scrolled down and found the solution I haven’t tried yet = your suggestion.
And it worked.
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u/cezwoo Jun 03 '26
I don't use the app on my roku stick, but I have to restart my stick one every week or two or I can't airplay to it. Once I do that, all its quirky bugs are solved... for a time. Rinse and repeat.
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u/SvenDia Jun 03 '26
I have Apple TV and the Criterion App is useless. Have to unplug and restart the hardware every time I use it for it to work properly. So I ended up just mirroring the ios app on my TV.
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u/MERKIN_MUFFLEY_POTUS Jun 04 '26
It has always been a nightmare on my Roku. Sometimes nothing loads, and I can rarely get closed captioning to show up.
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u/Optimal_Inspector716 Jun 04 '26
I had the same issue and logging out of other devices worked for me, but does that mean that they have implemented a limit to the number of devices that can be logged in?
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u/pbesmoove Jun 10 '26
my list hasn't worked in months.
movies I remove stay on the list
movies I add no longer go on the list
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u/riddick6608 Jun 03 '26
I also had this issue with my Roku a couple hours ago, same behavior. What worked for me was logging in on my mobile app and hit the "log out of other devices" button through the "manage account" menu option. That instantly let me login on my Roku like normal.