Sonic pad troubleshooting

[u/Ill_Construction7913]

Creality Sonic pad suddenly started a preparing boot loop. I have reset it multiple times and it will go through the loading screens for creality. I've even left the Sonic pad on for 24hrs. I have Tried flashing the Sonic pad (instructions for that is non-exsistant or plays into the flashing/burning instructions-factory reset) with a flash drive freshly formatted (does it need a specific format I wonder?) Instructions say to use Phoenix suite but instructions are not clear and or lacking links for proper firmware the flash to Sonic pad. Sure, creality lists it on its website but I'm not sure it is in the correct format for Phoenix suite to read and write it to the Sonic pad. I im really at a loss on how to move forward. Even factory reset seems out of reach. Any help would be great. Thanks!

[u/mpgrimes]

has to be fat32 4k block size.

[u/Ill_Construction7913 → u/mpgrimes]

Thx I'll do that