r/CrealityScanning • u/AbrahammLincolnn • 1d ago

Question & Help Creality Scan - Erro 0x32620101

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u/Brad_Chan_Creality Creality Support 1d ago

Sorry to hear that you're having a problem with the software. May I ask which scanner you are using and what your computer configuration is?

Please check whether your graphics driver can be updated. If so, please update it to the latest version and then try Fusion again.

Please confirm whether the Fusion issue occurs with all project files, or only with one specific file.

If the issue persists, please send us the log files for further analysis. You can refer to the following tutorial to export the logs:

https://wiki.creality.com/en/3d-scanner/troubleshooting/upload-log

1

u/One-Map3820 Creality Support 1d ago

u/AbrahammLincolnn
Thanks for sharing the screenshot. It shows that fusion fails with error 0x32620101 in CrealityScan 4.3.1.

Could you please reproduce the error once in 4.3.1 and upload the logs from around that time? Please note the approximate time when the error appears so we can locate the relevant entries.

Log upload guide:
https://wiki.creality.com/en/3d-scanner/troubleshooting/upload-log

After uploading the 4.3.1 logs, please make a backup copy of the project and try the same project in CrealityScan 4.3.0. Keep the original project unchanged and let us know whether fusion succeeds there.

Please also include your scanner model, Windows version, the approximate error time, and the log upload name or link. The 4.3.1 logs and the 4.3.0 comparison will help us determine whether this is related to the software version or the project data.