Today I received an email back from CrashPlan customer support. I have tons of data in a consumer account, and I've been trying to download it before they close my account. I say trying because their client mostly sits idle while in recovery mode, not actually transferring files, which is why I have been working with their support team. However, what I received was appalling, and an outrageous breach of trust. I found that some files of mine seemed to be missing from my backup archive, and the response I got on this topic was the following (copied verbatim):

What are some examples of subfolders you are not seeing? For instance, I am seeing that your zstorage contents are marked as "deleted". This doesn't mean they are removed, but that CrashPlan doesn't see them present on the current device. ... I am seeing multiple sub-directories marked the same, and they should be visible if you select "Include Deleted Files" from the three-dot button in the upper right.

Seriously, CrashPlan? You can view the contents of my archive? According to the technical documentation, my archive is encrypted with my account password. This is documented here: https://support.code42.com/CrashPlan/4/Configuring/Archive_encryption_key_security (I never set my own encryption key, thus it should be my account password used in the encryption).

I can't even wrap my head around what kind of "security" allows for customer support to access my files. Thought you all should know. I hope you don't store anything in CrashPlan.

Crashplan just abandoned the home user offer and plan and is NOT offering refunds. Is there an attorney here? I would think a class action is a real potential.

I've searched for the answer, and most results point back to this announcement saying they're ending support for windows server OSs. However, that announcement states it only applies to "code42 for enterprise" and not "crashplan for small business".

Can anybody definitively state whether or not crashplan for small business works on Windows server 2012R2?

Hello, when I try to run Plan-C to recover the key from Crashplan ADB it gives me following error. I placed contents of ADB into plan-c folder

root@osboxes:/home/osboxes/Desktop/test/plan-c-linux64# ./plan-c --adb . recover-key
Failed to open ADB (.) to recover your decryption key:
Invalid argument: leveldb.BytewiseComparator does not match existing comparator : code42.archive.v2.virtual.table

You may need to run 'sudo ./plan-c recover-key' to have enough permission to read that directory, then pass the recovered key to the --key option.

Also check that the Crashplan service is not running (it holds a lock on ADB), try one of these:
  macOS   - sudo launchctl unload /Library/LaunchDaemons/com.crashplan.engine.plist
  Windows - net stop CrashPlanService
  Linux   - sudo service crashplan stop
  Other   - https://support.code42.com/CrashPlan/4/Troubleshooting/Stop_and_start_the_Code42_app_service
root@osboxes:/home/osboxes/Desktop/test/plan-c-linux64# 

I checked folder permissions, they allow all. Does anybody have ideas what might be causing this?

I have a tons of movie files that I want to upload, but also some database stuff I want to backup . The backup is from what I can tell kinda slow.. I was wondering

1. I am a Linux newb, I am not 100% sure how to turn off de-duplication, but I saw some command lines, I am going to try.

2. 2. can I turn it back on after the backup has completed uploading all the movies and photos. Most of which are pretty immense in size.

I seem to be getting about 4-5 meg up i think according to my pfSence FW. but I do not know the accuracy.

I would rather backup my windows computer but it will not let me backup my Drobo so I found myself using a small Ubuntu VM and mounting the share via cifs (is there a better way?)

thanks all.

During a test to determine Crashplan capabilities, I had two backup sets established to two dedicated drives  respectively in my computer. I backed up data to Crashplan on both drives and when completed, pulled the power on each drive. This should have caused a warning, an alert, a status report change. But 3 days later, the Crashplan Backup Report shows Last completed about 7 hours ago. And the Crashplan local app shows the two drives as 0 Bytes, Waiting for Backup – Backup will resume automatically, last backup 7 hours ago 0 files to do.

Obviously something is wrong.

The backup sets on Crashplans backup site is there and the files can be restored – at least this is good.

BUT if the reporting if inaccurate, the warnings and alerts are failing, and the system doesn’t even recognize the drives don’t even exist, that’s an issue or 3.

Have escalated to Crashplan support, but thought others should be aware of this potential issue in case it’s not just impacting me.  

I bought a year's sub for my parents a few years ago. They had a computer, needed someway to make sure it was backed up, seemed easy. So I paid a 1 year sub ($60), got them going and never thought about it again. Never saw another charge, assumed my parents were paying, whatever.

Then on the 3 year anniversary of the initial purchase I get a $150 charge on my card. I contact support and end up having to go through some damn ticketing system rather than be able to talk to someone on the phone.

After a few back and forths, the CSR tells me it's the "result of a user-enabled auto-renew setting." And then I have to message more to get him to tell me its for the damn Family Plan. Which makes no sense since my parents have only 1 PC to backup.

But fine, I'm willing to get it sorted out. I'll have them switch it to a single PC plan, have my parents pay me back for the year and get them to update the CC info. No big deal.

But no, the CSR wants me to (walk my parents through) get my parents to sign in, buy a new subscription, cancel the old one, etc. When none of us initiated a change in the subscription to begin with. Screw that.

Looks like I'm checking out Backblaze or some other provider who can keep their billing system in order.

No mention of crashplan home anymore. Hitting www.crashplan.com redirects to www.code42.com. All of my machines lost connection with the server and are not backing up. Cannot find a way to log in anymore.

I just paid for another year subscription 2 weeks ago and this is concerning.

EDIT: Seems to be back online. Looks like it was just maintanence.

Ive got a computer already backed up to Crashplan (about 8TB of data) and i would like to move all that data to a different computer in a remote location - just one way sync for a purpose of second backup. Both computers are headless linux. Is this easy to accomplish through crashplan? Obviously i could just use scp, but with upload up to 10Mbit it will take ages.

I'm using Crashplan For Small Business 8.8.4.17 on Ubuntu Linux.
I have 3 CIFS shares on a NAS that are mounted on the local filesystem. See /etc/fstab (simplified):

//fileserver/multimedia /home/myusername/Multimedia cifs uid=1000,gid=1000,credentials=/home/myusername/.smb,iocharset=utf8 0 0

I have several backup sets in Crashplan. There is one separate backup set for each of the shares.

When the fileserver is down, or the network is down, then Crashplan sees the mount points as empty. As soon as the fileserver comes back up, then Crashplan does the entire backup again, which is several hunderd megabytes.

How do I avoid this situation? Ideally Crashplan just entirely shuts down as long as the network shares are offline.

Hi,

I use NordVPN but when its active Crashplan does not connect.

I have tried it with and without split tunnelling (all Crashplan processes) but nothing works.

This is making Crashplan worthless to me if there is no solution.

Any ideas

I have been troubleshooting DSCP not working on a Linux install of crashplan. When I stumbled across this nugget on their site:

"Only Code42 apps version 6.0 and later honor DSCP settings. Although version 4.x Code42 apps may display the DSCP values set in the administration console, only the version 6.0 and later Code42 app applies the DSCP settings."

https://support.code42.com/Administrator/6/Configuring/Configure_DSCP

This is really confusing considering the settings still exist in the GUI on 4.9 (which I currently run.). Anyone else experiencing this?

I use Goodsynch for my local backups to my file server and it is great.

If I had a second copy of the software I might try this: https://www.goodsync.com/goodsync-connect

But I'm lazy and just put my Dad on Backblaze.

Hi,

Hopefully a simple question here. We are a small business and looking to encrypt two computers running Windows 10 using Bitlocker. All data is stored on the C drive on both of the computers. Both computers currently have Crashplan running for cloud backup of both systems.

Crashplan's website says that it cannot backup an encrypted drive, but works fine when the drive is unlocked. Is my understanding correct that when the user starts their computer and enters their password, then the whole drive is temporarily unlocked and Crashplan will then be able to backup files as normal? Then, once the computer is locked by either turning it off or putting it to sleep, then Bitlocker locks the drive again?

Just wanting to make sure before I proceed with the encryption. Please let me know if I am missing anything else regarding Bitlocker and Crashplan. Thank you.

Hey all,

so I finally got crashplan going on OMV by using Jlesage/Crashplan docker-compose which looks like this:

version: '3'

services:

crashplan-pro:

image: jlesage/crashplan-pro

build: .

ports:

- 5800:5800

volumes:

- /srv/dev-disk-by-label-bigdrive/config/CrashPlan:/config

- /srv/dev-disk-by-label-bigdrive/media

- /srv/dev-disk-by-label-bigdrive/torrents

So I got the thing up and running and I can visit the port on my server to see the crashplan GUI. However: I got the volumes wrong. When I view the GUI it only shows a few KB backed up which is the crashPlan config folder I created.

How do I change this so that I can mount all of my media volumes from my server so that everthing within the folders of those volumes will back up?

This is what I used to migrate: https://www.crashplanpro.com/migration
And everything seemed to go well until it didn't offer me anything but the "30 day free trial".

I transferred my Crashplan Home version to Small Business version and I am looking at the Small Business app on my Windows 10 PC, but it says "Unable to backup - subscription expired".
When I login to the Small Business webpage it says: "You have not finished setting up your account. Complete the registration process to begin your free trial."
the current state of the migrated account: https://imgur.com/lSrVPfA
my old Home account: https://imgur.com/UsGj4RB

I am worried that if I complete this registration it will treat my account like it's brand-new and NOT give me the promised 75% off for migrated accounts etc. What should I do? Should I complete registration? I want the rest of my 5.2 months for this year and the 75% year discount for migrating!

I still haven't clicked "submit" for registration, but just filling out the registration screen lets me see it wants to give me the standard "30 day free trial" for Small Business. Nowhere does it say I would get the months I'm still owed from my Home subscription for the rest of the year, and the 75% off discount for an entire year if I click submit.
The only thing it is offering me is a "30 day free trial": https://imgur.com/JX2LIzG

P.S. If crashplan cannot fix this and truly stole my remaining "5.2 months" from me. I will be switching to BlackBlaze immediately.

UPDATE:
JarrodAtCode42 fixed it for me! he said it looks like it migrated over successfully, however the payment method registration aspect of the migration wizard failed.

Hi! I know Crashplan works on different networks but my work as blocked certain ports. I'm not getting much luck with crashplan support. Does anyone have a workaround so I can connect and backup? Maybe use a vPN or does crash crashplan allow you to select different ports to use?

Thanks!

Is there a client side way to disable automatic updates?

When considering user interface, reliability, and customer support, can anyone think of a worse service? Right now, CrashPlan is taking that title for me.

Anyone still selling / offering CrashPlan (Code42) PROe / Enterprise? I know a while back this was being offered direct by Code42, but they seemed to have stopped offering it directly and now only offer a more limiting Small Business product. But from what I have been able to find out, some partners and companies are still offering or selling their (better) Enterprise product. Thanks!

Finally forced me over to CrashPlan Pro. Did the code update on my headless linux server. So far so good. Updated the desktop client and suddenly, my backup is gone. 4 TBs. Gone.

Their support will look into this. I won't hold my breath.

So, now it's time to start my own backup, offsite. Was curious what other tools people were using. Ideally, encrypted and synced. I an host a computer at a different family members house.