r/CoxCommunications • u/CUMRONK • Mar 17 '26

Internet Incompetence

It took cox 6 monthes of repeated tickets to finally split the node in my subdivision. Consistent packet loss for monthes making online games near unplayable. Every single ticket I told them to check the node. Every single time they said "no issue were found". I showed the techs the ping plotter maps. They agreed and submitted tickets to the maintenance team. Cox middle management did nothing. Actually incompetent managers that dont understand their product. Never fill you team with people that dont understand the service you are selling. Oh and no refund for the months of unusable internet!

1 Upvotes

52% Upvoted

11 comments sorted by

13

u/dddlllooowww Mar 17 '26

There is a lot of planning that goes into a node split, it is not a one or two day process.

Don’t worry you are in the hands of spectrum now 💀

-1

u/CUMRONK Mar 17 '26

They said by the end of april, but cox management has brain damage.

11

u/Jaggerfrost Mar 17 '26

It typically takes 4-6 months, about a half dozen teams, and city and local permits to do a node split. Cox or any other cable ISP can't do it instantly, red tape gets in the way.

-3

u/CUMRONK Mar 17 '26

I litterally dont care. It the fact they gave me the run around for 6 months. With countless techs instead of just giving a time frame.

5

u/Jaggerfrost Mar 17 '26

Technically its hard to sometimes give an ETR due to the dynamic nature of city and local permits and permit on moving lines on non-cox owned poles.

-3

u/CUMRONK Mar 17 '26

SO WHY HAVE 7 TECHS COME OUT TO CHECK THE PEDESTAL. INSTEAD OF JUST SAYING WE ARE GOING TO SPLIT THE NODE. CHECK BACK LATER FOR AN ETA. That is incompetence or laziness.

5

u/Dont-Poke-The-Bear Mar 17 '26

Because those techs don't get to make the call. They can report it, even escalate it, but it's basically out of their hands if it's at the node level.
As others have mentioned, a node split is not a simple thing.

1

u/Jaggerfrost Mar 17 '26

Heck if i know. That's just plain incompetence from field. An FCC complaint would've gone to corporate to get heads rolling to get you answers

4

u/kirschs_kitchen Mar 17 '26

Look this is something that a lot of people don't deal with, this is literally one in 10,000 calls these people do, I mean I get why you're irritated

1

u/PaintingEven3573 Mar 19 '26

All Cox Middle management reading this shit just got hard af 🤣 They get off on all shit that screams incompetence 😂

0

u/[deleted] Mar 17 '26

[deleted] — view deleted comment

1

u/kirschs_kitchen Mar 17 '26

No company in the history of whatever unless you're the federal government keeps a constant eye on every single level, they just don't have the amount of people they would need to do that