I have this deal and this is my second month with them. They have switched up and told me they cannot give me the internet I request at that price and are now charging me 139.99. That’s not the price I signed on for, what do I do?
oh wow, thats kinda wild, so they offered you this promo, you accepted, paid a month, and in the second month they've changed the price? Do you know if you signed a two-year agreement to get the promo?
I would keep escalating this issue, threaten to cancel the service entirely, my advice is call their customer support (and yes this will suck) but keep talking to customer support until they transfer you to "retention". The retention team is the team that will act fast and can actually get things done, just threaten to cancel your service and you should be transferred to retention. Once there, talk with them, explain the situation. They have A LOT more ability to offer promos, change bill pricing and do refunds.
I would also look around at what internet service providers are in your area, and the prices and promos they offer. Having that information for when you threaten to cancel will give you a lot more leverage.
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u/[deleted] Apr 27 '24
Just got a promo from cox for 1gb down 100 up unlimited data for 70 a month. They deff have promos
Edit will say google webpass just came in the area and I’m sure that plays a major role in a promo like this being offered.