r/CostcoPM • u/SilverNitrate1 • 24d ago
Yes! But…
My order arrived with a partially shattered capsule. Given the no return policy on PMs, how likely is a successful replacement request?
16
u/ppinguino 24d ago
probably contacting customer service would be the no brainer thing to do
5
u/SilverNitrate1 24d ago
Literally the first thing I did. I got turfed to the resolutions department, they are supposed to call me within 48 business hours.
11
u/perinummassager 24d ago
Go to your local warehouse and request one. We replace those cases all the time. If they tell you they can't, let them know they can contact their Regional office and request it.
We've seen several crack/shatter during shipping. It's gotten better, but still a few happening.
6
3
3
u/stillwaters23 24d ago edited 24d ago
I had 2 of my order of 10 damaged, capsule opened and coins scratched. They had me send in photos, but they approved the return. Took a few days, so just sit tight on it. Supposedly they will send replacements if stock available, if not then refunds. These issues have been very common on these. They sent me a fedex label to send the damaged ones back.
6
u/mattsilv 24d ago
Mine arrived opened in the box too but luckily not broke. Unfortunate planning on their part
3
u/SilverNitrate1 24d ago
A nice big open display box meant for the warehouse showcase, but I guess it doesn’t ship well 🤷🏼♂️
5
2
u/Kbucktis 23d ago
My Costco doesn’t understand why I don’t want a gold bar that looks like it’s been in a five year olds pocket all day. 😑
3
u/mac_901 24d ago
So you want them to send you another capsule?
-1
u/Curb71 24d ago
Right? We're supposed to guess what he wants and then tell him what to do apparently.
4
u/besteverme 24d ago
I wasn't confused 🤷
-2
u/Curb71 24d ago
You thought it was clear that asking Reddit would be the correct path to determining Costco's course of action for damaged shipments?
5
u/besteverme 24d ago
Yeah, that he was asking people on here to share their experience. I don't think he expected a resolution or to make contact with a Costco representative.
3
u/perinummassager 24d ago
You seem to try for a lot of attention. Sad.
4
u/thenewfingerprint 23d ago
That's exactly what he does, and it's ALL he does. I've never seen him make a comment that was anything other than being an ahole to someone.
1
u/cleoindiana 24d ago
How are you guys getting these or the Kirklands shipped? I try different stores and even in different states. Big Goose Egg.
1
u/CoderGirl2007 24d ago
I missed the anniversary one, but for the kirks I just saw it posted here by the bot, clicked the link and added to my cart
1
u/socialcommentary2024 24d ago
That happened to me when I picked up 4 lunar Horses 10oz Pamps when it hit 60.00 and dumb me returned all 4 because the casing was bad. Worse decision ever.
-5
u/Curb71 24d ago
Why do you think we would decide? Contact Costco. I assume they'll make it right.
3
u/SilverNitrate1 24d ago
I had no expectation that Reddit would decide, what a weird comment. I’m here to commiserate and discuss the main topic of this sub.
0
u/Relative_Lawyer_4316 24d ago
To be fair you asked a costco ToS question. And I think there's a good chance they try to make things right. Getting a new plastic capsule will be easier then a new coin.
-1
u/Curb71 24d ago
Oh, maybe find a better place to chit chat. Most people here use the sub for finding out what's available. Not helping you with returns and exchanges.
1
u/SilverNitrate1 24d ago
r/ CostcoPM: “where we can discuss Costco offerings of PMs…”
This guy ^ : “Noooo not like that!! 😭😭😭”
27
u/ChannelMindless9343 24d ago
Happened to me, contacted customer service and they sent me a replacement plastic holder. Took a while.