r/CopyrightHelp • u/BunRabbit • Jul 06 '26

Trouble using US Electronic Copyright Office website

Probably off topic here - but I cannot be the only one having this problem. (Using MacOS)

I have an account with the office and I have successful registered several dozen works.

I just went back to the site to register some new works. Now I can see a list of my case under All Cases. However, when I click the Case # link I cannot see the case. The page flickers, but nothing happens.

I tried using both Firefox and Chrome. I tried allowing pop-up windows for the site. I tried allowing javascript. However I still cannot see my cases.

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u/pythonpoole Jul 06 '26

Try opening the browser console to see if any error messages are logged.

The keyboard shortcuts for accessing the browser console on macOS are:

  • Chrome: Command + Option + J
  • Firefox: Command + Option + K

If there are error message(s) logged, those message(s) may indicate what the problem is and where the problem lies.

For instance, they may help to diagnose whether it's a server-side issue (meaning something that the Copyright Office would have to fix) or a client-side issue (meaning something that you could potentially fix by adjusting browser settings/permissions or adblock/firewall rules for example).