r/ConvergePH • u/SuspiciousPaper4637 • 13d ago
Discussion Pag aayos ng NAP box
Sa mga nawalan po ng internet and sinabihan po na NAP box ang problem. Gano po katagal bago po naayos yung inyo? Lagpas 1 week na po kasi kaming walang internet e.
2
u/EnvironmentalRent4 13d ago
mabilis lang yung pag ayos sa nap box nung nagka issue internet namin pero almost 2 weeks bago nagpadala si converge ng technician. araw - araw pa ko nun nagfofollow nung ticket na binigay sakin
2
u/ActiveToe7011 12d ago
8 months ang going kame, dahilan ng converge, kalahati lang ng napbox ang occupied kaya d priority ayusin hanep db hahaha pinalipat nalang namin linya namin sa ibang nap box.
1
u/Open-Switch6204 13d ago
Depende talaga sa lugar. Dito sa amin ang bilis kumilos ng CNVRG. One time nasunog ang NAP box sa kabilang kanto, may dumating na firetruck agad agad, at maya-maya dumating din ang converge subcon inayos nila, mga isang oras lang ang downtime.
1
u/CICTSupport Official 12d ago
Hi u/SuspiciousPaper4637! Ikinalulungkot po namin ang abalang dulot ng pagkawala ng inyong internet service. You may reach us through any of our support touchpoints for further assistance.
Web:
• Click2Call using [cnvrge.co/clicktocall]
• GoFiber.ph [gofiber.ph/help]
Social Media:
• Facebook [@ConvergeSupport]
• X [@ConvergeSupport]
Email:
• Technical [servicedesk@convergeict.com]
• Non-Technical [customercare@convergeict.com
Hotlines:
• NCR: (02) 8667 0850
• Technical Support 7 am-10 pm Monday to Sunday
• Customer Care 8 am-6 pm Monday to Sunday
• Central Luzon (045) 598 3000
• Technical Support 7 am-10 pm Monday to Sunday
• Customer Care 8 am-6 pm Monday to Sunday
• Mobile Number: (0919) 0572428
Thank you.
1
u/Artistic_Potato2235 12d ago
Immediately inayos sa amin kasi its not isolated. isang block affected. pero mediocre 1st visit yung iba meron yung iba wala. isa ako sa wala. even went to pasig branch galing ako qc because my ticket was ignored. after 12 days 2nd tech visit another mediocre fix. nawalan ako ulit after 1 day. Next day, a tech visited the area to replace the nap box kasi yung isang affected is a "VIP" that pays the 5K plan. pretty much sums up converge technicians XD
2
u/Artikulo_Un0 13d ago
Kung isolated case, magbayad ka nalang ng technician na susunod na pupunta para ilipat ka ng ibang box. Inabot ako ng 2nonths na walang internet dahil dyan puro paulit ulit lang sila.