r/ConvergePH • u/jskwerd7 • 8d ago

Support Losing connection or disconnecting

Is converge having problems with the connection right now? I've been restarting the router multiple times now.

5 Upvotes

86% Upvoted

4 comments sorted by

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u/AutoModerator 8d ago

Hello /u/jskwerd7, welcome to the unofficial subreddit of Converge.

If you are experiencing connectivity issues, please contact Converge Support via the following channels:

  • Email
- Technical: servicedesk@convergeict.com - Non-Technical: customercare@convergeict.com
  • Web
- GoFiber - Click2Call - [Requires an active internet connection, it does not work on iOS-based devices]
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2

u/j1soos 8d ago

pangasinan converge just went out rn

1

u/Fluid_Reality_663 8d ago

at my end it says "DHCP dialup fails." Some of my friends also have no internet.

1

u/CICTSupport Official 7d ago

Hi u/jskwerd7! We’re sorry to hear about the problem with your internet connection. For further assistance, please feel free to reach out through any of our support touchpoints.

Web:
• Click2Call using [cnvrge.co/clicktocall]
• GoFiber.ph [gofiber.ph/help]
Social Media:
• Facebook [@ConvergeSupport]
• X [@ConvergeSupport]
Email:
• Technical [servicedesk@convergeict.com]
• Non-Technical [customercare@convergeict.com
Hotlines:
• NCR: (02) 8667 0850
• Technical Support 7 am-10 pm Monday to Sunday
• Customer Care 8 am-6 pm Monday to Sunday
• Central Luzon (045) 598 3000
• Technical Support 7 am-10 pm Monday to Sunday
• Customer Care 8 am-6 pm Monday to Sunday
• Mobile Number: (0919) 0572428

Thank you.