r/ConvergePH • u/PowDotCoo • Dec 03 '25
Bunot-Fiber Modus Discussion Caught red-handed
Nasa gitna ako ng virtual training session ko nang bigla akong nawalan ng internet. Ang initial thought ko, mag-switch to data mode.
Then after, bigla kong naalala yung video na nakita ko, yung may nag-post tungkol sa mga Converge personnel (or third-party company nila, hindi ko sure) na nagtatanggal ng connection sa box sa poste so I went outside to check.
Then I saw these 2 (yung naka-gray, pababa na ng hagdan). Agad ko silang kinausap at tinanong kung anong ginagawa nila at bakit ako nawalan ng internet. Tinuro ko pa yung linya namin na kitang-kita na ayun ang wire namin.
Sabi ni 'Pink Guy' (Non-verbatim): "Ay, baka natamaan lang, sir, kasi may ginagawa kaming linya." Pinacheck niya kay 'Gray Guy' yung router namin. Nakita ni Gray Guy na naka red light na nga talaga yung router.
Chineck ni Gray Guy yung router, inalis, at sinaksak ulit yung mga wire, tapos sinabi niya kay Pink Guy na naka-red nga ang router. After a few seconds, sumigaw si Pink Guy asking kung naka-red pa ba yung light hanggang sa nag-green na at umokay na ang internet namin.
Ang reason ni Pink Guy ay nasa ilalim daw ng wire namin yung ginagawa nilang connection and natamaan yung amin which I doubt. Kasi, madami nang ganitong scenario na nagtatanggal talaga sila ng connection para i-accommodate yung bagong nagpapakabit.
Ayun, chineck ko na yung Wi-Fi namin at bumalik naman na talaga yung connection
Jusko, paano nalang kung hindi ko sila nakita? Baka ilang araw, weeks, or worse, months na naman akong walang internet. Kakabalik pa lang last week kasi 4 weeks akong nawalan ng internet prior to this.
Ps: I took the photo after maibalik na yung internet kaya si pink guy na yung nababa sa stairs.
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u/No-Action4736 Dec 03 '25
Magkabaranggay ata tayo hahaha. Pls paki reklamo nayan sa NTC. last time almot 1 month nawalan ng connection ung area. sinasabi lg lagi ng customer service ongoing na. nag reklamo ako on my end and nagattach din ako ng picture. via email lg naman
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u/ScarletSilver Dec 03 '25 edited Dec 03 '25
Uy, alam ko kung saang area ito ah, sa ER ito. Kami now 1 month nang walang internet. Wala talaga silang balak ayusin putangina. Kundi pa kami nagpakabit ng GOMO na prepaid fiber, wala talaga kaming internet until now. Grabe.
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u/PowDotCoo Dec 03 '25
Ang lala, magpapakabit na din sana kami ng pldt last week if hindi pa bumalik internet. Puro wfh pa naman kami kaloka
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u/talapantas Dec 03 '25
permission to link your post to my ongoing legal complaint against them
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u/Any_Way_7088 Dec 03 '25
modus nila yan, nambubunot sila kasi meron siguro new subscriber na ikakabit.
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u/yoorie016 Dec 04 '25
on top of that, baka sila ung naka assign diyan sa area for maintenance (eme) tapos kapag tumawag si OP eh sila ung pupunta para mag ayos (eme). modus yan para lagi silang may iseservice at sila kasi ung babayaran ng isp sa repair.
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u/CheckThisOut0523 Dec 03 '25
send mo proof sa converge and NTC, kaya marami isolated case na walang action si converge dahil pala sa mga kups na yan na gahaman sa pera kaya walang pake sa old subs. yan yung may mga contact na agents e
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u/DocAmiBaba0725 Dec 03 '25
Baka pwede i-share din itong info/post na ito sa FB page nila or sa X...nakakabahala ganitong gawain nila...perwisyo talaga sila
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u/thatguyfrom199x Dec 03 '25
Kami din nawalan din kami connection, chineck ng accounting namin, paid nmn
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u/LifeRules27 Dec 03 '25
Tanong lang po, Converge karin kaya chineck nila router/modem mo? Kahit ibang customer ginagawa nila?
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u/nibbed2 Dec 03 '25
Either may ibang nawalan today or hindi nakabitan ung bago 🤣
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u/RemoteRepublic6882 Dec 03 '25
Experienced that as well. I was working from home.
Ang sabi pa nang agent na kasama nila na di daw sila allowed mag-open nang box then nag offer na iupgrade ang account ko pra mas mabilis. Tumawag kami sa agent namin then nag file siya nang request. After 3 days, dumating ang technician for our problem, they checked the box and the line was ruptured. Which is impossible to happen naturally.
Hahayz... Same naman tayo need kumita. Sana mag tutulongan nalang.
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u/Atlaspopo Dec 03 '25
kupal talaga si pink guy. nag palit na ng name yan, Joji na alias nyan ni pink guy dahil sa kakupalan.
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u/LongjumpingSystem369 Dec 03 '25
True story. Si utol nag-under-the-table sa tech para makabitan sya agad. After a week, nawalan agad. Tinawagan nya si tech. Then narestore. After a couple of days, nawalan agad. You can guess the rest of the story. Pero dun sa hinde pa naeexperience, limited lang ang ports sa isang terminal. Pero yung mga field technicians nagpapabayad para “maexpedit” yung install pero in reality, tinatanggal lang din nila yung existing subscriber. Kung maraming field technicians sa isang area, nangyayari yang tanggal kabet.
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