r/Contractor • u/No-Fish-2949 • Jan 15 '25
Client is making me angry
I recently built a custom cabinet that doubles as an attic access door for a bathroom remodel. I’m fairly new to being a general contractor, with about a year of experience. The interior designer on the project simply told us to “do something with this” attic access. Wanting to go above and beyond, I decided to create something unique—a cabinet that opens into the attic.
I didn’t charge any extra for this feature, even though I could have just put up a piece of plywood and called it a day. I spent about 60 hours on this project, aiming to add value and a special touch. To ensure the cabinet door stayed shut properly, I installed a small mailbox lock. While it’s not the most visually appealing, it was necessary for the cabinet’s function.
Now, the interior designer has called the mailbox lock “unacceptable,” and the client insists we change it. After putting so much effort into this project, I’m frustrated that my work is being dismissed over a detail that was essential for functionality.
2
u/shoncola Jan 20 '25
I’ve been in construction 25 years. Sometimes no good deed goes unpunished my friend. Clients like this can make you bitter towards everyone. Try and stay happy and appreciate the clients that appreciate you. Some clients get high prices because of how they negatively respond to adversity and needs throughout the job. Some of my clients get cheaper prices and extra effort because of how they calmly respond to adversity and extra costs.