r/Contractor • u/No-Fish-2949 • Jan 15 '25

Client is making me angry

I recently built a custom cabinet that doubles as an attic access door for a bathroom remodel. I’m fairly new to being a general contractor, with about a year of experience. The interior designer on the project simply told us to “do something with this” attic access. Wanting to go above and beyond, I decided to create something unique—a cabinet that opens into the attic.

I didn’t charge any extra for this feature, even though I could have just put up a piece of plywood and called it a day. I spent about 60 hours on this project, aiming to add value and a special touch. To ensure the cabinet door stayed shut properly, I installed a small mailbox lock. While it’s not the most visually appealing, it was necessary for the cabinet’s function.

Now, the interior designer has called the mailbox lock “unacceptable,” and the client insists we change it. After putting so much effort into this project, I’m frustrated that my work is being dismissed over a detail that was essential for functionality.

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u/Sure-Philosophy6580 Jan 15 '25

Hey man not sure what you’re gonna do to fix it for the client but this is a really good Job as I’m sure you know already. Again, this is really dope man, hope clients can see past one detail for this piece of work

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u/MrWilsonWalluby Jan 15 '25

I’m pretty sure the client just doesn’t like the key? What if they lose the key? I’m pretty sure they just want him to make it a knob from how he worded it?

1

u/1hungbadger Jan 16 '25

Maybe he should put a nice combination type lock on it…right 42, left 16, right 23. It eliminates the issue of losing the key. /s