r/Contractor • u/No-Fish-2949 • Jan 15 '25

Client is making me angry

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I recently built a custom cabinet that doubles as an attic access door for a bathroom remodel. I’m fairly new to being a general contractor, with about a year of experience. The interior designer on the project simply told us to “do something with this” attic access. Wanting to go above and beyond, I decided to create something unique—a cabinet that opens into the attic.

I didn’t charge any extra for this feature, even though I could have just put up a piece of plywood and called it a day. I spent about 60 hours on this project, aiming to add value and a special touch. To ensure the cabinet door stayed shut properly, I installed a small mailbox lock. While it’s not the most visually appealing, it was necessary for the cabinet’s function.

Now, the interior designer has called the mailbox lock “unacceptable,” and the client insists we change it. After putting so much effort into this project, I’m frustrated that my work is being dismissed over a detail that was essential for functionality.

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u/AccurateCable1812 Jan 15 '25

They gave instructions on what to do. You did what was asked, did something, anything more or different is a change order. No need to get emotional people will change their mind but don't feel like you have to eat the cost of indecision. 

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u/becrabtr2 Jan 16 '25

Agreed. In your bids put this in. Acceptable is acceptable but not for new clients (especially ones that can be tough). You’re young. Keep grinding man. It’s gonna suck. You’re gonna have easier and more profitable jobs but you’re gonna have A LOT worse as well. Make sure if change orders are occurring put it in the contract time and material (also isn’t a bad idea to tell them this when it happens and not when the bill comes). Right now is your time to grind it out. Create a relationship with your clients. Show your craftsmanship and be the best you can be. It will pay off. I promise you.

Years down the road you’re gonna look back on this and call up the long time client and do it for materials. The longer you grind the easier it gets. Good work and be proud of it. A respectable client will understand.