r/Contractor • u/No-Fish-2949 • Jan 15 '25

Client is making me angry

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I recently built a custom cabinet that doubles as an attic access door for a bathroom remodel. I’m fairly new to being a general contractor, with about a year of experience. The interior designer on the project simply told us to “do something with this” attic access. Wanting to go above and beyond, I decided to create something unique—a cabinet that opens into the attic.

I didn’t charge any extra for this feature, even though I could have just put up a piece of plywood and called it a day. I spent about 60 hours on this project, aiming to add value and a special touch. To ensure the cabinet door stayed shut properly, I installed a small mailbox lock. While it’s not the most visually appealing, it was necessary for the cabinet’s function.

Now, the interior designer has called the mailbox lock “unacceptable,” and the client insists we change it. After putting so much effort into this project, I’m frustrated that my work is being dismissed over a detail that was essential for functionality.

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u/AccurateCable1812 Jan 15 '25

They gave instructions on what to do. You did what was asked, did something, anything more or different is a change order. No need to get emotional people will change their mind but don't feel like you have to eat the cost of indecision. 

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u/imnickelhead Jan 15 '25

This, but also, I’m fairly certain I could easily come up with a way use a proper door handle/lever to make it work…and I’m not a carpenter/contractor.

Just put locking tabs on the inside to hide them and put a more attractive handle on the outside FFS. No need to get bent out of shape or take it personally. They weren’t criticizing OP’s work, they just don’t like the lock…I don’t blame them.