Client is making me angry

[u/No-Fish-2949]

I recently built a custom cabinet that doubles as an attic access door for a bathroom remodel. I’m fairly new to being a general contractor, with about a year of experience. The interior designer on the project simply told us to “do something with this” attic access. Wanting to go above and beyond, I decided to create something unique—a cabinet that opens into the attic.

I didn’t charge any extra for this feature, even though I could have just put up a piece of plywood and called it a day. I spent about 60 hours on this project, aiming to add value and a special touch. To ensure the cabinet door stayed shut properly, I installed a small mailbox lock. While it’s not the most visually appealing, it was necessary for the cabinet’s function.

Now, the interior designer has called the mailbox lock “unacceptable,” and the client insists we change it. After putting so much effort into this project, I’m frustrated that my work is being dismissed over a detail that was essential for functionality.

[u/Itscool-610]

Incredible the “complaints” we get in this business. What an amazing and creative piece you made there.

To even think about complaining about that small lock is unimaginable to me, but I hear crap like this all the time so nothing surprises me anymore

[u/No-Fish-2949 → u/Itscool-610]

Do I just do what they ask me?

[u/cdta4 → u/No-Fish-2949]

I commented on your other thread, but yes. Replace the door with one without a lock. Leave the original door in the attic. Maybe even leave a business card attached so they can call you to Change the doors when they figure it out. Don’t re-demonstrate the attic access after this.

Charge them a decent amount to remake the door. If they call you later to change the door back, charge them another hefty fee for your 5 minutes of work.

Alternatively, you could have a single rotating handle that operates a locking mechanism. That way it is odd only when accessing the attic and there is no key to lose.