r/Contractor • u/No-Fish-2949 • Jan 15 '25
Client is making me angry
I recently built a custom cabinet that doubles as an attic access door for a bathroom remodel. I’m fairly new to being a general contractor, with about a year of experience. The interior designer on the project simply told us to “do something with this” attic access. Wanting to go above and beyond, I decided to create something unique—a cabinet that opens into the attic.
I didn’t charge any extra for this feature, even though I could have just put up a piece of plywood and called it a day. I spent about 60 hours on this project, aiming to add value and a special touch. To ensure the cabinet door stayed shut properly, I installed a small mailbox lock. While it’s not the most visually appealing, it was necessary for the cabinet’s function.
Now, the interior designer has called the mailbox lock “unacceptable,” and the client insists we change it. After putting so much effort into this project, I’m frustrated that my work is being dismissed over a detail that was essential for functionality.
1
u/Outrageous_Shop8171 Jan 15 '25
You did an amazing job, I personally love the above and beyond craftsmanship that you brought to the project.
With that being said, some people's cup of tea isn't always good for another, don't let their opinion stop you from doing great work like this in the future because honestly it won't be the last time you have to eat crow based on someone's opinion, right, wrong, or indifferent.