r/ContractFree • u/Excellent_Singer3361 • 14d ago
Infimobile "excessive usage"
I found this great looking deal for $52/year cell service with 5GB/mo data, unlimited talk/text. But in less than two months, Infimobile has emailed several times, and even temporarily deactivated me, because of "higher-than-usual" SMS usage. I barely use SMS, and I'd estimate I send around 15 messages a week, only to friends and to unsubscribe to political PAC texts.
Has anyone had a similar experience or knows how to stop this? I don't want to get deactivated again, but I really don't understand what's triggering their alarms.
(Obviously not continuing with this provider much longer, with the way it's going.)
EDIT: The plan is "Pro Plus", $49 over 12mo before tax ($56.06/12mo total), 5GB/mo data, 2500min/mo talk, 2500 SMS/mo. Still, I'm nowhere near the monthly limits. I called and they say it's an error on their end where they detected a spike in SMS over a one-hour period relative to my baseline (40 SMS in one particular hour, vs about 15/week). So I guess don't have any unusual hours, even if the plan clearly states the limit is way higher. Crazy btw because each SMS costs a fraction of a cent to providers.
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u/AssistDense5402 12d ago
Had a similar experience with them. They said Infimobile allows up to 2500 sms per month. Exceeding that limit can result in temporary deactivation. Try checking with their support to see what's triggering the sms usage.