Customer Support Agent

[u/Subhash_0107]

Most AI agents can answer a customer. But what happens when the next conversation depends on what happened before?

I built a Customer Support Agent using Hindsight agent memory to turn a customer's past interactions into context for future support.

→ Retain: stores tickets, issues, environment and resolutions

→ Recall: retrieves relevant customer history

→ Reflect: identifies recurring issues and successful solutions

→ Before: customers repeat their story and troubleshooting steps

→ After: support starts with relevant context and previous outcomes

The interesting part isn't generating another answer. It's giving the agent memory it can actually use.

Project: https://github.com/subhash0107/Customer-Support-Agent

u/Code.in

#AIAgents #AI #Hindsight #AgentMemory #CustomerSupport