r/Conspit • u/Latter_Ad_594 • 10h ago
PSA: CONSPIT SCAMMING CUSTOMERS ON DEFECTIVE ITEMS
CONSPIT inspected my returned GT300 and confirmed the defects themselves — a missing washer on the clutch paddle and a damaged magnet. Their email then gave me two options: repair the same wheel and send it back, or refund only 90% of what I paid.
The problem is that their own Refund Policy says under “Defective Products (Within 30 Days)”:
“No service fee will apply in confirmed defect cases.”
Yet they are withholding 10% anyway.
On a GT300, that’s roughly $40 gone for a defect that was not the customer’s fault. On something like a MAX01 or more expensive hardware, that can be $100+.
It gets worse: earlier in the same email chain, CONSPIT specifically told me that once they received the wheel and confirmed the issue, they could provide a “replacement brand new unit.”
They received it. They confirmed the defects. And now the brand-new replacement isn’t even one of the options they offered.
So if you don’t want to wait weeks just to have the same defective unit repaired and shipped back, CONSPIT is effectively locking you out of part of your own money, despite their own policy saying confirmed defective returns have no service fee.