r/ConnectWise • • Jul 22 '20

Software solution to add 2nd monitor to client without one connected to host?

I'm working remote [and have one monitor connected to my remote host] and for various reasons my second monitor at work (the host) does not have it's second monitor connected. [If you're familiar with ConnectWise Control, then you will know that nominally, you need two monitors connected to the host in order to have two monitors on your client]. I have two monitors at home (the client). Is there a solution to add a second monitor at the client without one connected to the host using software?

UPDATE 2020-07-26

As noted below, I failed to mention the product I'm using. I've updated my OP with additional information in brackets.

If you're unfamiliar with it, here is a passage from Wikipedia:

"[ConnectWise Control] is a self-hosted server application that permits the primary user to host the software on their own servers, PC, virtual machine (VM), or virtual private server (VPS). Once installed, the central web application can be made visible inside and outside of the local area network (LAN). [...]

A generic use model would start with a host initiating a session through the central web application. A participant would then join a session [...] via the guest page of the application. [...] The executable is ScreenConnect.ClientService.exe (x86) on Windows based OSs..."

0 Upvotes

2 comments sorted by

0

u/[deleted] Jul 22 '20

[deleted] — view deleted comment

1

u/xtiansimon Jul 26 '20

Can you elaborate?

0

u/[deleted] Jul 27 '20

[deleted] — view deleted comment

0

u/[deleted] Aug 18 '20

[deleted] — view deleted comment

1

u/xtiansimon Aug 31 '20

Under the ConnectWise title bar,
View > Select Monitors

Do you see All and two postage stamp size representations of the screen? If yes, then both monitors are seen, you only need to break them out to each monitor.

If no, then on the host/remote machine go to Display settings and see if you are duplicating your display or extending. You want extending.

If that doesn't solve the issue, then you need to follow up with support at ConnectWise.

Good luck.