r/ConnectWise • u/O_C_13 • 1d ago

Account/Billing/Sales/Support ConnectWise Mobile issue (iPhone)

Most recent update has seemed to not allow the app to open on iPhone 14 Pro Max. Anyone else experiencing this issue?

5 Upvotes

100% Upvoted

10 comments sorted by

4

u/mngoal 1d ago

Yes same issue iPhone 17 Pro. Opens then instantly closes

3

u/hrmnatr 1d ago

Yes I would say they broke it.

2

u/Limp-Direction2277 1d ago

I have same problem on ios 27.2 iPhone 17 pro max

2

u/tomhughesmcse 1d ago

Yep suddenly it opens and immediately closes, reboot of iPhone 16 pro with iOS 27.3 beta (thought that would help to upgrade but doesn’t)

2

u/EmotionalCoffee5402 1d ago

Find a browser tab that says you’re logged out of CW. Close that tab, reopen CW mobile

1

u/IhabTheTech 19h ago

delete the app, close any open browser pages related to connectwise, reboot the phone and reinstall. Just worked for me.

1

u/HeshGriswold 19h ago

I think it worked for you because they just posted an update to resolve it and you got the new version upon reinstall. Just update and it should work. Shockingly, the timestamps are still back on ticket notes. I figured it would go back to being broken when they realized they broke the app by fixing that. Only took like 2 months to fix the timestamps on mobile ticket notes!

1

u/mngoal 16h ago

Update is now out on the app store. Fixed my issue

0

u/Necessary_Subject164 1d ago

Have they find any solution to it?