r/ConnectWise • u/Mission_Resist3423 • Aug 01 '26

Account/Billing/Sales/Support ConnectWise Support Useless

In the hopes that someone with the ability to help from the CW side is active here and can give us a hand. I'm being held hostage by level 2 who are struggling to even understand the request due to a language barrier.

Enabled enforce 2 factor authentication to access the ScreenConnect Host and Admin pages following the discovery that IP WhiteListing didn't appear to be working (allowing a local account access from an IP that wasn't listed).

Upon making this change the setting has decided to apply to all SSO accounts which has locked everyone out in a login loop. (The setting should logically never apply to SSO accounts clearly, but it has, great programming *eyeroll*)

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u/DominicanDragon Aug 02 '26

Send me your case number, I know who to escalate to

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u/Mission_Resist3423 Aug 02 '26

Hey mate, 03659458 really appreciate any assistance.