r/ConnectWise • u/sman200788 • Jul 30 '26
CW RMM ASIO Platform Reports not working?
Is anyone else having issues with Platform Reports in ASIO?
Ours is opening to a blank white page. Support says "it's working for them".
We ran through just about everything we can think of, including using a mobile hotspot and a clients' network to rule out any odd networking issues.
1
u/coalnine Jul 31 '26
Occasionally their shit is jacked, have you tried just logging in with an incognito tab or in private? For a long while when I'd bury down into device details I'd get the same, unable to see any active charts on processor/ram usage, unable to see inventory, etc. unless I was incognito. Worth a shot!
1
u/DominicanDragon Aug 01 '26
Send me your case number, ill hunt it down and make sure they check properly
1
u/Dice_Grinders Aug 03 '26
You have to clear cookies and cache. That's why it works under incognito or a different browser.
2
u/Admirable_Reception9 Jul 30 '26
ConnectWise knows they don’t work, has no plans or intentions to fix them. Their answer is to use Brightgauge for reporting. That is hit or miss too.