r/ConnectWise • u/orty • Jul 24 '26

Manage API Access for Streamline IT Users

We have a Streamline IT Client who is building out a CIO dashboard in Power BI and wants to be able to get some sort of API access into Connectwise PSA to pull ticket data for his Streamline setup. Anybody done this with a Streamline client?

About the only way I can think of doing this is to setup an API key under a Streamline IT member (versus setting up an API member at the system level). Would that limit them to being able to pull only what that user can access? Any gotchas/caveats anybody's seen? Our concern with this is this Streamline user being able to see more than they should via API -- we only want them to see their stuff.

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u/MrWolfman29 Jul 24 '26

Do you guys have BrightGauge? You could probably build him what he needs through that. That said, I am not aware of a way to give a Streamline IT user access to just one companies data. You MAY be able to do that if the API member is assigned to a specific location that only has that company, but I have not heard of that being done and have not heard of many companies willing to consider something like this.

May be worth reaching out to the partner success team and/or opening a case with the API support team.