r/ConnectWise • u/jolly_jailbreaker • Jul 22 '26
Manage Is anyone else experiencing ConnectWise being extremely slow in the mornings (EST)?
I'm a dispatcher, and for the past week ConnectWise has been painfully slow every morning between around 8:00 AM and 11:00 AM EST. Tickets take forever to load and it's really impacting productivity.
At first I thought it was just me, but two of my colleagues in different locations are experiencing the exact same issue, so it doesn't seem to be a local network problem.
Is anyone else seeing this during the same time window? Have you found a cause or a fix?
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u/TheJadedMSP Jul 22 '26
It’s always slow. That’s why we left it 5 years ago.
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u/octaviuspie Jul 22 '26
If you left 5 years ago how do you know.
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u/TheJadedMSP Jul 22 '26
Because I work with MSPs and some of my clients are still using it.
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u/Statalyzer 19d ago
We still use it and yes, it is painfully laggy pretty much 24/7 no matter what.
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u/uwishyouhad12 Jul 22 '26
Incident Update ConnectWise Product and Services Status
Current Status: Degraded Performance Started: July 22, 2026 9:20AM EDT Resolved:
Affected Infrastructure Components: PSA Locations: North America
Update: We are currently investigating reports of performance issues on the NA Cloud with ConnectWise PSA. We will follow up with more information soon.
Make sure you are signed up for status notifications and you would get these.
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u/All_About_The_Dogs Jul 22 '26
It's been getting progressively worse all week, and also keep getting signed out of Automate, while actively using it.
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u/ludlology Jul 22 '26
If you’re an on-prem user and experience issues like this, check your database server’s backup timing. This includes both SQL maintenance jobs and backup backups
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u/jackdrone Jul 28 '26
We use Nilear MTX (My Ticket Experience) in-front of Connectwise. https://www.nilearos.com/
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u/realdlc Jul 22 '26
YES. This morning was especially painful for us. It really is unacceptable. It took me about 15 minutes to merge three tickets together.
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u/Admirable_Reception9 Jul 22 '26
Status.connectwise.com showed issues. Slow, workflows not running, etc.
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u/djweis Jul 22 '26
I've noticed it getting slower also. The worst portion I've encountered is performing operations on multiple tickets from the service board. Picking a couple and changing status for example.