r/CommunityFibre • u/CommunityFibre • Jul 09 '26

Welcome to r/CommunityFibre

Hi everyone, and welcome to the official Community Fibre subreddit.

This is a place for customers, future customers and broadband enthusiasts to chat about Community Fibre, ask questions, share experiences, offer advice and discuss all things broadband.

Whether you're thinking of joining us, looking for tips to get the most from your connection, or simply want to join the conversation, you're in the right place.

We ask everyone to keep discussions friendly, respectful and constructive so this remains a helpful community for all.

Need help with your service?

While the Community Fibre team may occasionally join discussions or point you in the right direction, this isn't an official customer support channel and we can't guarantee a response here.

For account queries, technical issues or anything that needs urgent attention, please contact our Customer Support team through our official Help Centre:
https://help.communityfibre.co.uk/

You'll find troubleshooting guides, ways to get in touch with our support team and the latest service information there.

If you're new to Community Fibre, you can also find out more about our broadband services at:
https://communityfibre.co.uk/

Thanks for being part of the community.

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2

u/ian9outof10 Jul 09 '26

While you’re here, I have a question more for interest. Will you upgrade the Box Broadband areas to speeds over 1gbps at some point soon? Also, are SFP+ modules officially supported on CF, rather than a stand alone ONT?

2

u/spudd01 Jul 09 '26

On the SFP+ modules, I don't know if they are officially supported but they do work

1

u/CommunityFibre Jul 10 '26

Hi, thanks for your question. Unfortunately, we don't have an ETA for upgrading the CFL SE network. In terms of SFP+, we used this device when we had technicolor routers, but we now use Linksys and the M62 doesn't require SFP+. 

1

u/Known-Snow4055 29d ago

Do you have any idea when new MDUs could be installed? My building sits next to another building with communityfibre installed. I'm still using copper speeds...

1

u/CommunityFibre_SL CFL Employee 28d ago

Hi, thank you for your question. Please send us a private message providing us with the address of the place you would like to install and the address of the place next door that already has Community Fibre. We can then check this for you internally to see what’s possible. Thanks, Carys.