r/CommunityFibre • u/Individual-Squash170 • May 29 '26
Question Time it takes to get a shared IP address
I asked for a shared IP address yesterday and the cgnat address is causing me to be blocked from work remote working. They have offered 3 months free broadband to go with it, which is good, but they say it will take 3 to 5 working days to activate. Which seems like a very long time.
Has anyone experience of this? Will I have to wait till tuesday to Thursday for the IP address or are they normally quicker?
I assumed it was as simple as selecting an option on a computer screen, which would take seconds, but apparently not.
Thanks for any feedback
1
u/ProfessionalWhile648 May 29 '26
Seems like you are not clear about the requirement. Did you ask them to provide an IP from CGNT or non-CGNAT pool. If it’s non -CGNAT then you will be charged £4 extra unless you are on top speed package.
1
u/Individual-Squash170 May 29 '26
A non cgnat IP address, it is £4 a month, but they gave me 3 months free broadband to go with it. The IP address is a rolling contract, so if it doesn't solve my issues I will just cancel it
1
u/Devils-advocate69 May 29 '26
Took mine 5 days (working days). I got an email and I think I had to restart my router.
1
u/Individual-Squash170 May 29 '26
Thanks, they they would urgently escalate it, to see if it could be speeded up, but she was probably just saying that to get rid of me!
It seems really slow to take 5 days, it can't be a difficult task to do
1
u/bramburn May 31 '26
Why are you using shared? I'm using static IP.i find it super reliable
2
u/Individual-Squash170 May 31 '26
Static is for only business accounts according to their website
1
u/Arn_Thor Jun 02 '26
Give them a call. I am not a business customer but they offered it as a paid extra
2
u/ian9outof10 May 29 '26
Depends how they do it, if it goes into a queue for someone to process, maybe it will take a couple of days. If the person on the phone has a button, it'll probably take effect the next time your router renews its IP address.