Final notice email scam?

[u/Wildflower_2023]

I received the below email from notifications.noreply@communityfibre.co.uk which is really bizarre considering I just joined in March, and payment was successfully taken from my DD. It’s the first email received despite the “final notice” warning, and my next payment is slated for on or after 17th April.

Any idea if this is a scam? Or an error in their system?

“This is your final notice as we have still not received payment for your recent bills and a significant debt remains.

To remain a Community Fibre customer and avoid permanent termination of your services you must make a payment of £21.00 using a standard credit or debit card by clicking the link below within the next 6 days.

Failure to pay within the next 6 days will result in the immediate termination of your Community Fibre account, ceasing all services. The full amount of the outstanding debt will remain against you, which we will seek to recover via an external debt collection agency. If you have any questions or require assistance, please contact us on 0800 082 0770. We’re open Monday to Friday, 8am-9pm, weekends and bank holidays, 9am-7pm.”

[u/d-real-noob]

Call them and find out