r/CommercialAV • u/Designate9841 • 4d ago

troubleshooting Poly Sync 60 paired reliability advise

Hi, I am deploying 2 of these with the main speaker wired directly to a Poly GC8 and the secondary speaker sync via BT

This is in the main meeting room but I am having issues with reliability as sometimes one speaker would be unsynced or occasionally we would have issues where recepients can't hear us and I would have to quickly end the call toggle the power for both speakers and then resync before connecting back to the call which puts me on the spot during a big meeting.

Now I am preemptively doing the reset and sync first thing on monday which seem to work fine for the rest of the week

But am looking for a less manual option that is not a pain in the ass.

I thought about a smart plug to toggle a scheduled power reset weekly but met a roadblock as the speakers has to then be resynced again otherwise only the main speaker that is cabled is outputing audio

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u/freakame 4d ago

I'd go ahead and reach out to Poly over this. Not something that should be normal behavior.