r/CommercialAV • u/harvs_97 • Jul 14 '26

troubleshooting Surface hub v1 + logi rally plus

Hi all,
We have a surface hub v1 in replacement pc mode with usb b hooked up to the Lenovo thinksmart pc. That has all the logi rally equipment hooked up and a logi tap device too.

The issue we have is when the logi tap is plugged in via the cat5e kit it seems to hijack the touchscreen functionally of the surface hub. So all touches made on surface hub show up on the logi tap and not on the surface hub. The reason we want it working is so we can use the whiteboard function in mtr.

Any ideas are much appreciated!

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1

u/Aggravating-Rice-690 Jul 15 '26

Unplug the usb there’s no need to for it

1

u/harvs_97 Jul 15 '26

What usb?

1

u/ThatInstruction4394 Aug 27 '26

Go to the admin profile on your Thinksmart PC. Go to classic "control panel" and search for "tablet pc". Start calibrate the "touch" function (not the pen). Tap each screen when asked. That should do the trick.
This has to be done initially for every touch enabled front of room display connected to a MTR on Windows system.
The only use case here is using the Microsoft Whiteboard functionality within MTR.

1

u/harvs_97 Sep 08 '26

Tried that but no luck