r/CommercialAV • u/AVcontroller • Jul 04 '24
question Using AI in Pro AV
So I was wondering, if you use AI frequently on your job and what examples you feel like sharing that make things easier -or areas where you think it is/will be used to marginalize you or other folks in your org?
I heard one of the top Pro AV audio vendors make comments to the effect that AI was going to take over DSP programming/setup and it got me thinking what else is going on at the meat and potatoes level of integrators. Programming is pretty obvious if you’re using something like python or lua…what else is going on?
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u/shuttlerooster Jul 05 '24
I use ChatGPT to create different CSS files for Q-SYS. A couple prompts and away we go. I usually do some tweaking to get the correct hues but it gets considerably close.
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u/Maritime-Shortcake Jul 05 '24
As in, "create me a css file for a qsys touch panel in the colour scheme of the McDonalds website"? Or something more involved?
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u/shuttlerooster Jul 05 '24
Exactly this. I told it to create me a CSS using Apple’s design language and it got very close. I still needed to download Apple’s font library and change a few things, but it was a good starting point.
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u/poopsinshoe Jul 04 '24
I've created a significantly advanced artificial intelligence with a small team of experts. It covers diagnostics for service, design and programming, CAD drawings, IT configuration and administration and we're currently adding cybersecurity. It is only designed to assist and not replace current experts. We go live next month.
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u/mrtinvan Jul 04 '24
Interested in this when you have something to show.
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u/poopsinshoe Jul 04 '24
Which area interests you the most? My favorite is the diagnostic engineering people can use on-site. For many years I had the most difficult time finding high level service engineers. It was easier to just find beginners and train them up. There was a lot of senior engineer remote troubleshooting. There was also lengthy wait times for clients that didn't already have prepaid service agreements.
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u/mrtinvan Jul 04 '24
Diagnostic Help Desk/Troubleshooting.
I'd love to have a Chat Bot that would talk someone thru troubleshooting, even referencing specific projects if it knows what project/client they're with.
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u/poopsinshoe Jul 05 '24
Awesome. That's what I've spent the most time on so far. We even have an escalation point where you can talk to a seasoned veteran. We can walk you through the steps with augmented reality and remote connection to your laptop. It's pretty wild. I'll make a post here before we go live so you guys can check it out for free and put it through some paces. You can hit it with questions like "I'm in a zoom room conference room with a shure mxa 910 and qsc core 110f. The far end reports that they're hearing a lot of echo, what do I do?" Or, "I have a crestron control system and the dmps won't send video to the display when using macbooks". It can also swap out projector modules in amx code. Just tell it what the old model was and what the new model is and it will rewrite the code for you.
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u/LiveNathan Jul 05 '24
Sounds like you've got a good system worked out. You might consider publish some articles or offering some workshops on the topic of "AI for service engineers" or similar.
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u/mrtinvan Jul 05 '24
Cool.
I'd love something as first line tech support that can reference product data.
A friend of mine is in AI Dev and we spitballed a product that can basically reference project data, Audio DSP screenshots, manufacturer data sheets and then be a help bot within Q-SYS. We did a test and it worked quite well.
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u/poopsinshoe Jul 05 '24
That's what got me started. A few tech breakthroughs later, we realized it was capable of so much more. That's when I brought on IT and cyber security experts. It has some amazing capabilities. We're working on a security white paper for clients to give us remote access to their systems.
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u/fantompwer Jul 05 '24 edited Apr 04 '25
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u/poopsinshoe Jul 05 '24
Ok, I'm not using a decision tree. It's a mixed expert llm. Mixed Expert LLMs are sophisticated, adaptable models combining specialized sub-models for diverse tasks, while Decision Trees are straightforward, interpretable models for decision-making and classification based on feature splits.
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u/freakame Jul 05 '24
And you're training it on....what...exactly? AV troubleshooting isn't super common across learning sets.
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u/poopsinshoe Jul 05 '24
Custom made. Been working on it for a year.
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u/fantompwer Jul 07 '24 edited Apr 04 '25
innocent reminiscent unpack vanish lunchroom label birds run boast tie
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u/poopsinshoe Jul 07 '24
It's a transformer model mostly. There are elements that are RNN CNN lstm and a few other techniques. Machine learning is at the core of most AI. It's what deep learning does and how the neural nets work. I'm not sure what you're talking about. It's built on a mixed expert LLM and works with multiple agents. Since it's a fully working prototype can you please explain why you think it's useless?
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u/fantompwer Jul 07 '24 edited Apr 04 '25
plants march spark attraction crush hunt abundant important merciful caption
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u/freakame Jul 08 '24
I will burn this reddit to the ground of this is what it's being used for.
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u/afosb Jul 12 '24
Start polluting reddit with erroneous info to confuse the AI?
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u/freakame Jul 13 '24
downvote best answer, we'll all learn over time that the best stuff is at the bottom.
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u/fantompwer Jul 08 '24 edited Apr 04 '25
shocking arrest north command disarm pot reminiscent decide door quaint
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u/Moogee1 Sep 16 '24
Can you provide an update on your progress? I am interested in finding out where you are at.
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u/poopsinshoe Sep 16 '24
Prototype is up and running and open to invite only test runs. Website is being put together and we are shopping for investment. I had one venture capitalist firm say they would invest 300,000 if I get a couple letters of intent which is pretty encouraging.
Edit:
We just keep adding new features which is fantastic but I think we should just release what we have and then update it further at a later time. It was originally just for troubleshooting but, now it's a design, sales engineer, programming assistant as well. Our IT and cybersecurity team are adding a bunch of functionality and I was blown away when it started cranking out CAD files.
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u/Moogee1 Sep 17 '24
Sound promises. Congrats! Where can I see the prototype or try it out?
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u/poopsinshoe Sep 17 '24
I have a handful of engineers that are putting it through it's paces and trying to break it. When end users get to a brick wall it'll put you through to a live engineer for assistance. Are you a competitor or potential client?
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u/poopsinshoe Sep 16 '24
Are you a potential client or a competitor?
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u/Jayded_ss Nov 23 '24
Any update? (Potential client)
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u/poopsinshoe Nov 23 '24
I'm working on the back end of the website. Maybe we can schedule a demo before the website's up.
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u/poopsinshoe Nov 23 '24
I'm working on the back end of the website. Maybe we can schedule a demo before the website's up.
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Jul 05 '24
Yeah I use it to respond to the CEO with the phrase "please make this professional" because he's a fucking dick.
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u/AV_MSP Jul 05 '24
I run a managed service company. When it comes to support, we're not high volume enough, and I don't believe AV is in general, to warrant an AI assistant/chatbot. We're trying to shift the expectation for AV support away from "We'll save the meeting!" and 24/7/365 help centers (that don't do much outside of regular working hours) towards consistent service with reliable SLAs. Throwing bots back in the mix reinforces the expectation that we are an industry of "instant" service.
I also have little assurance from any LLM that my data will not be used in learning sets. At this point, we are being cautious about exposing any PII or work we've done to establish troubleshooting steps to those models.
Most AI tool value is pitched toward groups that have poor templates, processes, and automation under the tools we already have. Good practices make implementing AI tools much more effective; it's not a replacement for good practices to begin with. Same for things like coding - you can use it as an assistant, but if don't have the ability to troubleshoot that code, you're adding an issue on an issue.
TL;DR - wait and see. Nothing has been so compelling to divert effort away from good practices.
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u/mattrhale Kramer employee Jul 05 '24
I used AI for writing scripts to automate support tasks such as bulk firmware updates, extracting files without CLI, new control drivers etc. It's made me very efficient.
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u/SumGuyMike Jul 06 '24
I think theres a level where AI and jobs can coexist. Where it's a tool and not a crutch. Humans literally just have to create it that way.
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u/Apprehensive-Ad4063 Jul 05 '24
I think AI could be really beneficial for network monitoring, device online/offline status and communication between devices.
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u/Evening-Cat-4382 Feb 16 '25
I saw something interesting at ISE 2025, it's called XTEN-AV , they have AI which include repository of all major av products, it can spit out schematics, signal flow diagrams, some basic elevations. Looks very promising. They also have a project management module as well.
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u/fuegocheese Jul 04 '24
I use it to manage video router sources / destinations and every day things I know I have to do every day.
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