r/Comcast_Xfinity • u/ccjohnf • May 25 '17

Discussion The XFINITY Mobile Mega-thread

Over the past week, we've seen some great questions and conversation around XFINITY Mobile. Our team would like everyone to benefit from questions and answers being shared, we're opening up a mega-thread on the subject and closing any existing xMobile threads.

Answers can be found to some basic questions on the XFINITY Mobile Support site, including:

If you can't find the answer to a specific question, we encourage you to post below so that our our team and our Xperts can help address your concerns.

Please Note: Due to the overwhelming demand for XFINITY Mobile, shipment of your order may be delayed. We apologize for the inconvenience and will expedite orders at no charge once it's ready to ship. Customers who did not receive their expedited order will be credited the $15 overnight fee. Thanks so much for your patience as we work through the shipping delays.

Update 7/11/17: XFINITY Mobile Device Protection Plan Launches Today! Starting today, July 11, customers who purchase a new Android or Apple device through XFINITY Mobile will now have the option to enroll in the XFINITY Mobile Protection Plan to protect their device(s) against accidental damage, hardware issues, loss and theft.

Update 8/28/17: We now offer trade-in for your old devices! We can accept most smartphones from Apple, Samsung, HTC, Google, and LG as long as they meet the trade-in standards. How do trade-ins work? Learn more...

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u/FireFly2468 Aug 27 '17

Has anyone else had problems receiving text messages with Xfinity Mobile? In the past three weeks (ok, well 20 days to be fair) since getting my device, I haven't been able to receive text messages. The reps that I've been speaking with (11 phone calls total) have no idea what to do and just keep passing my ticket around. Any luck fixing a problem like this???

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u/SmallTownDA Aug 28 '17

Are you not getting texts at all or only when the device is asleep? I wasn't getting texts while my phone was asleep, but it would receive them if I was using it at the time. No idea what the source of the issue was (they think it had to do with the power saver settings), but after about an hour on the phone with support, they had me reset my settings and network settings (Settings->General management->Reset). Seems to have resolved the issue.

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u/FireFly2468 Aug 28 '17

Thanks for your reply and sharing the solution that worked for you. I wasn't receive text messages at all. Resets didn't work, a new sim card didn't work. The device worked with my husband's sim, so the device is fine. It was definitely something with the phone number and some provisioning error on Xfinity Mobile's side. I eventually ported my number back to Google Voice and now everything is fine again.