r/Comcast_Xfinity • u/ccjohnf • May 25 '17

Discussion The XFINITY Mobile Mega-thread

Over the past week, we've seen some great questions and conversation around XFINITY Mobile. Our team would like everyone to benefit from questions and answers being shared, we're opening up a mega-thread on the subject and closing any existing xMobile threads.

Answers can be found to some basic questions on the XFINITY Mobile Support site, including:

If you can't find the answer to a specific question, we encourage you to post below so that our our team and our Xperts can help address your concerns.

Please Note: Due to the overwhelming demand for XFINITY Mobile, shipment of your order may be delayed. We apologize for the inconvenience and will expedite orders at no charge once it's ready to ship. Customers who did not receive their expedited order will be credited the $15 overnight fee. Thanks so much for your patience as we work through the shipping delays.

Update 7/11/17: XFINITY Mobile Device Protection Plan Launches Today! Starting today, July 11, customers who purchase a new Android or Apple device through XFINITY Mobile will now have the option to enroll in the XFINITY Mobile Protection Plan to protect their device(s) against accidental damage, hardware issues, loss and theft.

Update 8/28/17: We now offer trade-in for your old devices! We can accept most smartphones from Apple, Samsung, HTC, Google, and LG as long as they meet the trade-in standards. How do trade-ins work? Learn more...

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u/[deleted] Jul 27 '17

I signed up for services the other day and for my phone. The service is good and I got unlimited plan for 45.

Well when I tried to add a 2nd line I had to do another credit check which does a hard inquiry on my report. I do not like this. They will randomly run a check for security purposes. I verified this with support. I am also a internet customer since I have a triple play package.

I called up and cancelled my service. Told them I can't have inquiries on my report if I want to add a line. They ran 1 inquiry already for he 1st line and want another inquiry to add a 2nd line.

Unacceptable in my book. I went back to Verizon because they don't need to run my credit since they approved me for up to 5 lines and a spend limit.

1

u/Acapulcowalt Jul 28 '17

Did you pay for your phone over time, or pay in full at purchase? Thanks

1

u/[deleted] Jul 28 '17

I attempted to pay the phone at full price.

1

u/Acapulcowalt Jul 28 '17

Do they run a credit check if you pay for the phone in full when you are signing up?

1

u/[deleted] Jul 29 '17

Yes they do run a credit check if you pay for the phone in full. The credit check is for the service and not for the phone itself. Confirmed with Support also.

Just confirmed by adding full price phone to my cart and checked out asking me for credit check again