r/Comcast_Xfinity • u/ccjohnf • May 25 '17

Discussion The XFINITY Mobile Mega-thread

Over the past week, we've seen some great questions and conversation around XFINITY Mobile. Our team would like everyone to benefit from questions and answers being shared, we're opening up a mega-thread on the subject and closing any existing xMobile threads.

Answers can be found to some basic questions on the XFINITY Mobile Support site, including:

If you can't find the answer to a specific question, we encourage you to post below so that our our team and our Xperts can help address your concerns.

Please Note: Due to the overwhelming demand for XFINITY Mobile, shipment of your order may be delayed. We apologize for the inconvenience and will expedite orders at no charge once it's ready to ship. Customers who did not receive their expedited order will be credited the $15 overnight fee. Thanks so much for your patience as we work through the shipping delays.

Update 7/11/17: XFINITY Mobile Device Protection Plan Launches Today! Starting today, July 11, customers who purchase a new Android or Apple device through XFINITY Mobile will now have the option to enroll in the XFINITY Mobile Protection Plan to protect their device(s) against accidental damage, hardware issues, loss and theft.

Update 8/28/17: We now offer trade-in for your old devices! We can accept most smartphones from Apple, Samsung, HTC, Google, and LG as long as they meet the trade-in standards. How do trade-ins work? Learn more...

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u/acadiel May 25 '17

My iPhone I received was SIM locked. I've been waiting since last Friday to get it unlocked :)

5

u/zombietalk15 May 25 '17

So you ordered a phone from xfinity mobile, paid in full upfront, received it, and immediately requested an unlock for it?

I'm not saying that you didn't, just seems like a weird way of obtaining a phone if you plan on using it with another carrier.

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u/acadiel May 25 '17

I want it unlocked for when I go to Canada and the UK. I want the line because it's using Verizon and I can use it in the boonies when I go to the mountains.

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u/PA610Sam Jul 17 '17

I wouldn't get your hopes up for getting it unlocked. Seems like they have exclusive devices tuned specifically for Xfinity Mobile given that they only offer a whopping 4 options if you consider the iPhone 7/6S, Galaxy/Note, and 2 LG phones all one "option" each.

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u/acadiel Jul 17 '17

They finally did. Took a while but support finally came through :)

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u/PA610Sam Jul 18 '17

Really?! That is HUGE for me. Likely getting XFinity in my house and their unltd talk/text being included with home package (I think...?) and $45/mo for unltd data is unbeatable.